Stirling Ackroyd
South Norwood, London, SE25
4.6/5, 145 reviews
94% recommended
92% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction



Property Features


“This company use underhand tactics to ensure that you do ......”

Share on :
Jan 12,2018
Minithumbdown
By: 'Incompetent'
Jan 12,2018
1 people found
this helpful
This company use underhand tactics to ensure that you do business with them. When it comes to any disputes regarding ongoing fees they totally deny any agreement and harass you for payment. They do not record telephone calls or keep logs of branch visits so you are unable to confirm what was agreed. They are everything that customers despise about estate agents. Deal with them at your peril
Was this helpful? Yes
By: Furius Customer
May 17, 2018
I totally agree you about the underhand tactics as twice they have gazumped us. in my latest case everything was ready, all the information and forms were with the lawyers and mortgage people and i have heard from our agent that Townends were keep pesting the vendor that was selling his house to go with their guy as he was off chain etc even though the vendor has already agree and accepted our offer. Townsend even put on the website that the house was Sold STC with no offer has been accepted from the vendor. anyhow in one day we have heard from our lawyer that the vendor's lawyers said that the guy has decided to go with an alternative offer with no chain. shame on Townends for continue pesting the vendor even though they were aware that he has already accepted the offer from us and shame to the vendor for not honouring his word.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Stirling Ackroyd
11 High Street
South Norwood,London
Greater London
SE25 6EZ
020 8771 8681

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £217,000 £400,000
Lettings 100% 88% £700 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
43 1 49 7 25 0 14 1 5 0
Areas covered
  • SE19
  • SE20
  • SE25
  • SE26
  • SE27
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Letting agency...”

Share on :
Mar 19,2024
Minithumbup
Aaron
By: 'Emma Abbate'
Mar 19,2024
0 people found
this helpful
Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short amount of time. I was very impress with their professional service. I strongly recommend Stirling Ackroyd in South Norwood as they were excellent....
read full review
Was this helpful? Yes

“A most professional, courteous and charming p......”

Share on :
Jan 14,2021
Minithumbup
Sue
By: 'M Hampshire'
Jan 14,2021
0 people found
this helpful
A most professional, courteous and charming person. Engaging and most helpful. Attentive and knowledgeable too. Always willing to offer sound advice. I always appreciated her positive approach....
read full review
Was this helpful? Yes

“Gavin is a fat ugl** lier.. avoid these crook......”

Share on :
Dec 03,2020
Minithumbdown
Gavin
By: 'Omar'
Dec 03,2020
0 people found
this helpful
Gavin is a fat ugl** lier.. avoid these crooks at all cost. Classic example of you local dodgy estate agents.....
read full review
Was this helpful? Yes

“Gavin in South Norwood is a big fat liar...”

Share on :
Dec 02,2020
Minithumbdown
Gavin
By: 'Rizwan'
Dec 02,2020
0 people found
this helpful
Agents are liars and have zero morality. I had one of the worst experience dealing with the crooks in South Norwood branch. Gavin the letting manager lied to my face multiple times and gave conflicting statements. They can sell their soul for small amount of ...
read full review
Was this helpful? Yes
By: Amber Brackley
Dec 02, 2020
View all comments (1)
Hi Rizwan, I would love an opportunity to discuss this further with you and to understand how we may help. Please do contact me at [email protected] and provide your contact number. Regards - Amber ...

“Great service from Gavin Pinto at South Norwo......”

Share on :
Sep 03,2019
Minithumbup
Gavin
By: 'Steve'
Sep 03,2019
0 people found
this helpful
Great service from Gavin Pinto at South Norwood Townends Branch. Gavin pays great attention to detail and communicates well with head office to give a good joined up service....
read full review
Was this helpful? Yes

“Gavin was brilliant!!...”

Share on :
Feb 28,2019
Minithumbup
By: 'Karen'
Feb 28,2019
0 people found
this helpful
Gavin was brilliant. Came to our rescue in finding a tenant at the last minute. We had been treated so badly by another agent. Gavin and Nigel you are absolute professionals. Thank you so much....
read full review
Comment on agent fees
Good for what they do.
Was this helpful? Yes

“Alpha paid attention to my expectations as a client & paid specific attention to find properties that met my needs & did not waste my precious time....”

Share on :
Jul 11,2018
Minithumbup
By: 'MasieB'
Jul 11,2018
1 people found
this helpful
HOME is where the heart is. Finding a place called 'home' is not an easy experience. An excellent service was provided by Alpha. A big 'Thank you' for opening my eyes to the current property market & showing patience by assisting me in finding my home....
read full review
Was this helpful? Yes

“Very bad...”

Share on :
Jun 19,2018
Minithumbdown
By: 'Doina'
Jun 19,2018
1 people found
this helpful
I had problems with them from the begin, i paid all the money but i didnt have the contract and the keys on my hands for 1week, they are not organised and well informed as i paid much more for check in fees, and after 2 ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“Very happy with the service provided from Robert. Built a rapport with me and made sure the right property was found for me. very happy...”

Share on :
Apr 11,2018
Minithumbup
Robert
By: 'Made'
Apr 11,2018
0 people found
this helpful
Pleased with the service. I have already recommedned Robert to one of my partners friends to rent out a property....
read full review
Comment on agent fees
A bit high but in comparison to rest of the competition I can't complain
Was this helpful? Yes

“This company use underhand tactics to ensure that you do ......”

Share on :
Jan 12,2018
Minithumbdown
By: 'Incompetent'
Jan 12,2018
1 people found
this helpful
This company use underhand tactics to ensure that you do business with them. When it comes to any disputes regarding ongoing fees they totally deny any agreement and harass you for payment. They do not record telephone calls or keep logs of branch visits so ...
read full review
Was this helpful? Yes
By: Furius Customer
May 17, 2018
View all comments (1)
I totally agree you about the underhand tactics as twice they have gazumped us. in my latest case everything was ready, all the information and forms were with the lawyers and mortgage people and i have heard from our agent that Townends were keep pesting the vendor that was selling his house to go with their guy as he was off chain etc even though the vendor has already agree and accepted our offer. Townsend even put on the website that the house was Sold STC with no offer has been accepted fro ...

“I lived in a 3/4 bed house in SW11 Earlsfield a ......”

Share on :
Dec 04,2017
Minithumbdown
By: 'Miss'
Dec 04,2017
0 people found
this helpful
I lived in a 3/4 bed house in SW11 Earlsfield a stones throw from Wimbledon. I was new to the renting game from the tenant side. I saw a place on zoopla & contacted the agent. The agent seemed pleasant & helpful (especially as I'd have to pay ...
read full review
Comment on agent fees
Didn’t notice as my bill was £10k upfront.
Was this helpful? Yes

“Renting with Townends was the worst mistake of my life.......”

Share on :
Oct 23,2017
Minithumbdown
By: 'Ms'
Oct 23,2017
2 people found
this helpful
Renting with Townends was the worst mistake of my life. Horrible customer service from landlord and agents, have been waiting months for them to fix issues which have still to be resolved. Never going with Townsend again...
read full review
Comment on agent fees
Stupid amount of money for service received
Was this helpful? Yes

“Looking for a property to rent, I finally found the ......”

Share on :
Sep 20,2017
Minithumbup
Shyanne
By: 'Vanessa'
Sep 20,2017
0 people found
this helpful
Looking for a property to rent, I finally found the one and had to beat off competition . All throughout the process Shyanne was always positive, friendly and professional. I could not have asked for a better agent to deal with. Shyanne went above and beyond ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Despite lots of challenging issues during during the purchase of ......”

Share on :
Aug 02,2017
Minithumbup
By: 'Happily'
Aug 02,2017
0 people found
this helpful
Despite lots of challenging issues during during the purchase of my property Ashley was professional at all times and extremely helpful making the process as stress-free as possible! I would thoroughly recommend using Townsends as they were always on hand to offer advise and ensure ...
read full review
Was this helpful? Yes

“Just sold my house though Townend. I went with them ......”

Share on :
Jul 12,2017
Minithumbup
By: 'Mr'
Jul 12,2017
0 people found
this helpful
Just sold my house though Townend. I went with them because I got a no-nonsense appraisal from Ashley-Jane Francis, rather than estate agent flattery, which is what I asked for. The house sold quickly and achieved a good price. Comms and support were good from ...
read full review
Comment on agent fees
Market rates
Was this helpful? Yes

“Massive thanks to Kevin & Herrine for showing round our prospective ......”

Share on :
Apr 28,2017
Minithumbup
By: 'Team'
Apr 28,2017
0 people found
this helpful
Massive thanks to Kevin & Herrine for showing round our prospective buyers. Simon for fantastic photographs and Ashley for her negotiating skills! Selling our flat through you was a pleasure, no stress involved. You've made our dream move possible and I would highly recommend all of ...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“We had the funnest day with Herrine and Alpha showing ......”

Share on :
Apr 07,2017
Minithumbup
By: 'Lars'
Apr 07,2017
0 people found
this helpful
We had the funnest day with Herrine and Alpha showing us loads of flats and everything we needed to know about the neighbourhood. It was great as we are new to the area. Thank you!...
read full review
Was this helpful? Yes

“Simon and his team were very professional in ensuring that ......”

Share on :
Apr 05,2017
Minithumbup
By: 'Lovy'
Apr 05,2017
0 people found
this helpful
Simon and his team were very professional in ensuring that the sale process ran smoothly and where a delay was anticipated, he was able to alleviate the problem. He was not only able to find a suitable buyer, but was also able to find a ...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Simon Bright is a legend! He is incredibly knowledgeable and ......”

Share on :
Apr 03,2017
Minithumbup
By: 'Esther'
Apr 03,2017
0 people found
this helpful
Simon Bright is a legend! He is incredibly knowledgeable and experienced, switched-on, professional, insightful, dedicated, whilst at the same time being patient, understanding and reassuring (and just generally lovely). I experienced a series of unfortunate events (to put it mildly) selling my flat, and there ...
read full review
Comment on agent fees
Fantastic value
Was this helpful? Yes

“I switched to Townends after a disappoing service from another ......”

Share on :
Mar 27,2017
Minithumbup
By: 'Sarah'
Mar 27,2017
0 people found
this helpful
I switched to Townends after a disappoing service from another estate agent and didnt regret it. I recently completed a very long, drawn out flat sale with Simon Bright at South Norwood branch. There were many issues including the discovery of Knotweed, negotiating a new ...
read full review
Comment on agent fees
good - money well spent. They go above and beyond to ensure a sale stays on track.
Was this helpful? Yes

“For various reasons the sale of my flat took almost ......”

Share on :
Mar 24,2017
Minithumbup
By: 'S'
Mar 24,2017
0 people found
this helpful
For various reasons the sale of my flat took almost a year to complete. During that time I cannot fault the service I received from Simon Bright as my sales agent. He was incredibly patient, courteous, professional, helpful and always put my best interests first. ...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Words cannot express the support and expertise received from Simon ......”

Share on :
Mar 23,2017
Minithumbup
By: 'Juliet'
Mar 23,2017
0 people found
this helpful
Words cannot express the support and expertise received from Simon during a very difficult time for myself and my family. Was kept updated and fully informed during the whole procedure and received a very satisfactory result in the end. For that reason I would recommend ...
read full review
Comment on agent fees
Satisfactory
Was this helpful? Yes

“Kevin was incredibly helpful throughout, keeping me up to date ......”

Share on :
Mar 02,2017
Minithumbup
By: 'Catriona'
Mar 02,2017
0 people found
this helpful
Kevin was incredibly helpful throughout, keeping me up to date with new properties on the market and showing me everything possible. Nothing seemed like too much trouble and I appreciated his charisma and help from start to finish....
read full review
Was this helpful? Yes

“Absolutely brilliant and fantastic customer service from Clint Amfo. We ......”

Share on :
Feb 23,2017
Minithumbup
By: 'Charles'
Feb 23,2017
1 people found
this helpful
Absolutely brilliant and fantastic customer service from Clint Amfo. We had a few problems (mostly minor but one major) from the onset with the rented property we moved in to just over 2 weeks ago. I immediately reported them all to Clint who then coordinated everything ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Dealt with both Clint and Adeel and both were very ......”

Share on :
Feb 06,2017
Minithumbup
By: 'Melissa'
Feb 06,2017
0 people found
this helpful
Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Clint, has been very helpful and supportive through the process. ......”

Share on :
Feb 01,2017
Minithumbup
By: 'Karen'
Feb 01,2017
0 people found
this helpful
Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“After originally instructing another local estate agent to deal with ......”

Share on :
Dec 23,2016
Minithumbup
By: 'Vicky'
Dec 23,2016
0 people found
this helpful
After originally instructing another local estate agent to deal with the sale of the property and finding their service sub standard, we switched to Townends and have been continually impressed by the service we have received. Simon supported us long after we received and accepted ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Adeel offered me a tremendously good service. He was very ......”

Share on :
Dec 02,2016
Minithumbup
By: 'Gavin'
Dec 02,2016
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
read full review
Comment on agent fees
The fees are reasonable.
Was this helpful? Yes

“Adeel ensured my experience with Townsend was one to remember ......”

Share on :
Nov 22,2016
Minithumbup
By: 'ch'
Nov 22,2016
0 people found
this helpful
Adeel ensured my experience with Townsend was one to remember excellent customer service shown before lettings negotiation was complete and also gave me exceptional after sale service. Honest courteous and has the gift of the gab to add to his brilliant sales approach. Thanks again ...
read full review
Comment on agent fees
a lot compared to previous lettings fees
Was this helpful? Yes

“I'm very satisfied with the overall process of making an ......”

Share on :
Nov 08,2016
Minithumbup
By: 'Marius'
Nov 08,2016
1 people found
this helpful
I'm very satisfied with the overall process of making an offer to completion. I found Adeel particularly helpful throughout the whole process and any queries I had were answered quickly and professionally. Thank you Adeel!!!...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:30 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London SE25 6EZ



Find the Best Agent to
Sell or Rent Your Home