Heminstone Estates Limited
Colchester, CO2
2.7/5, 15 reviews
40% recommended
67% sales valuation accuracy
80% sales fee satisfaction
75% lettings valuation accuracy
64% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“As a landlord I have had the pleasure of dealing ......”

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Jan 14,2018
Minithumbup
Kerry
By: 'Veronica'
Jan 14,2018
1 people found
this helpful
As a landlord I have had the pleasure of
dealing with Kerry Smart, at Heminstone. She is a very personable character who knows her craft extremely well, being both professional and totally competent.
Finally I can relax and enjoy my rental income, knowing that my property - and it's fine tenants - is in excellent hands, thanks to Kerry.
Comment on agent fees
Heminstone's fees are very reasonable considering the excellent service they provide.
Was this helpful? Yes

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Opening Hours
Address

Heminstone Estates Limited
48B St Johns Street
Colchester
Essex
CO2 7AD
01206 36860

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 80% £0 £0
Lettings 75% 64% £575 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 2 8 0 0 0 0 1 0
Areas covered
  • CO5
  • Colchester
  • Tiptree
  • Stanway
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TDS
Latest Properties

No Properties

“Terrible agents...”

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Feb 12,2022
Minithumbdown
By: '1a Middle mead wickford Essex'
Feb 12,2022
0 people found
this helpful
Terrible agents to do business with they rug me for the deposit after the viewing of 1a middle mead wickford one bedroom flat I paid the rent and deposits when I moved in I had a smell of cats piss in the property I complained ...
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“awful service...”

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Jan 17,2022
Minithumbdown
By: 'Jade'
Jan 17,2022
0 people found
this helpful
Absolutely awful company avoid at all costs. Whilst managing our flat failed to get a contract signed by any party including the guarantee for tenant. We now have to spend fortunes on legal costs to remove the tenant! Totally unprofessional and clueless Please save yourselves ...
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“Terrible company to use you can get hold them......”

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Mar 01,2021
Minithumbdown
Owen
By: 'Neil'
Mar 01,2021
0 people found
this helpful
Terrible company to use you can get hold them and when you do* hasn't got a clue what she's doing and then thay keep your deposit so dont use this company they will rip you off...
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Was this helpful? Yes

“As a landlord I have had the pleasure of dealing ......”

Share on :
Jan 14,2018
Minithumbup
Kerry
By: 'Veronica'
Jan 14,2018
1 people found
this helpful
As a landlord I have had the pleasure of dealing with Kerry Smart, at Heminstone. She is a very personable character who knows her craft extremely well, being both professional and totally competent. Finally I can relax and enjoy my rental income, knowing that my ...
read full review
Comment on agent fees
Heminstone's fees are very reasonable considering the excellent service they provide.
Was this helpful? Yes

“Kerry Smart was indeed a real pleasure to deal with. ......”

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Jan 09,2018
Minithumbup
Kerry
By: 'DJT'
Jan 09,2018
0 people found
this helpful
Kerry Smart was indeed a real pleasure to deal with. Right from my initial enquiry - to moving me in to my new home. Kerry really couldn't do enough! Her service and her attention to detail were second to none! Professional Efficient and great to ...
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Comment on agent fees
The fees charged were not bad, but proportionate and in line with others in the area.
Was this helpful? Yes

“Me and my friend needed to find a property in ......”

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Jan 09,2018
Minithumbup
Kerry
By: 'Samantha'
Jan 09,2018
0 people found
this helpful
Me and my friend needed to find a property in Colchester and Heminstone Estates took all of our details, listened to what we needed and found us the right property in our budget! Xx...
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Was this helpful? Yes

“Great customer service, very efficient! Kerry was great and very ......”

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Jan 09,2018
Minithumbup
Kerry
By: 'Wales'
Jan 09,2018
0 people found
this helpful
Great customer service, very efficient! Kerry was great and very quick and professional to have everything sorted out! Would recommend to anyone! 5 Star Service....
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“I have been very pleased and impressed with the level ......”

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Jan 09,2018
Minithumbup
Kerry
By: 'P.Edwards'
Jan 09,2018
0 people found
this helpful
I have been very pleased and impressed with the level of communication and effectiveness with Kerry and her team. After straight forward negotiations I was given a good rate with a high level of service. I have felt supported with the level of knowledge, good ...
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Comment on agent fees
Good
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“I was introduced to Heminstone as a landlord some 5 years ......”

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Jan 09,2018
Minithumbup
Kerry
By: 'Martin'
Jan 09,2018
0 people found
this helpful
I was introduced to Heminstone as a landlord some 5 years ago. I have never had need to use anyone else because they have found me good calibre tenants without fuss or delay and take the hassle out of the whole process. The whole team have ...
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Comment on agent fees
Reasonable in my view
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“Experience wasn't great from day one. After moving in and ......”

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Nov 27,2017
Minithumbdown
By: 'forthemany'
Nov 27,2017
1 people found
this helpful
Experience wasn't great from day one. After moving in and finding many discrepencies from their condition report, they failed to acknowledge any attempt to raise these concerns. Moving out was the same. Took nearly a month to receive my deposit back, and it took sending ...
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Comment on agent fees
Far too high. Unjustifiable.
Was this helpful? Yes

“Such a poor company. They never fixed items when informed, ......”

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Nov 17,2016
Minithumbdown
By: 'Smith'
Nov 17,2016
2 people found
this helpful
Such a poor company. They never fixed items when informed, we had stuff broken for months and was phoning them every day. The staff are untrained and unskilled. i have told everyone i know never to use them as they provide the worse service i ...
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Comment on agent fees
for the fees they charge and the level oof service it's almost daylight robbery
Was this helpful? Yes

“Nice people and not pushy, however way to 'generous' with ......”

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Dec 09,2015
Minithumbdown
By: 'Robbers'
Dec 09,2015
1 people found
this helpful
Nice people and not pushy, however way to 'generous' with admin fees. Robbed but couldn't do anything about it as this was made known to us 20 days before our years tenancy was over and only because we chased them. If we'd refuse, we'd be on ...
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“This agency enter your property without prior permission and even ......”

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Jul 08,2014
Minithumbdown
By: 'Disgruntled'
Jul 08,2014
3 people found
this helpful
This agency enter your property without prior permission and even when the next door neighbour had informed me that they had been in and left the door wide open for 30 minutes they still denied it. They never get anything fixed even after the faulty shower ...
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“This has got to be the worst estate agents I ......”

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Jan 22,2014
Minithumbdown
Siobhan
By: 'Unknown'
Jan 22,2014
4 people found
this helpful
This has got to be the worst estate agents I have ever used! The staff are very rude they have no customer service skills at all! They was going to enter my property without permission. They put under a lot of stress and I will ...
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What agent could do to change your mind?
Get some customer service and people skills and replace certain staff
Attached Filesnbsp;
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“Please please be careful when looking at properties let by ......”

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Jul 17,2013
Minithumbdown
By: 'Suzanne'
Jul 17,2013
3 people found
this helpful
Please please be careful when looking at properties let by Heminstone. After 20 years of renting they are the worst agent I have had to deal with. They faithfully promised things would be fixed BEFORE I moved in and nothing was fixed and 2 weeks later and ...
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Was this helpful? Yes

Tenant Fees

Tenant Fees

No tenant administration fees are payable. Security deposits are payable calculated at upto 5 weeks rent. Reservation deposit of one weeks rent is requested should you wish to proceed with the tenancy and is held as part of the final balance payment as it becomes due.
Security Deposit Free Options may be available on some properties, which replaces the cash deposit option of upto 5 weeks rent. Where available, an insurance premium is payable, equivalent of upto 1 weeks rent, however, policy premiums may vary depending on specific and individual circumstances.

Last updated on 18/06/2019, 12:26 PM by Owen Thomas - Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:59 PM 18/06/2019 by Owen Thomas

Awards won by Heminstone Estates Limited, Colchester CO2 7AD



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