“AVOID, AVOID, AVOID.Black and White are by far the ......”
1 Star Review
Jan 13,2018
By:
'Disappointed'
Jan 13,2018
Branch: Milton Keynes, 31 Caldecote Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: MK11
Branch: Milton Keynes, 31 Caldecote Street
Lettings (as a Tenant)
Postcode: MK11
4
people found
this helpful
AVOID, AVOID, AVOID.
Black and White are by far the worst estate agents I have ever dealt with. I don't usually write reviews but it was so terrible I feel I should warn people!
They made promises before we moved in to fix the gaps in the windows that were letting cold air in, and despite us emailing and ringing continuously over the year tenancy they never fulfilled their promise. This meant in winter despite a HUGE heating bill the flat was rarely over 10 degrees.
However, once we moved out it became even more atrocious. It took us over 4 months, 7 individual emails and 13 phone calls to get our deposit returned to us!!!
We had repainted the walls, and cleaned the carpets when we moved in, making the flat in a better condition when we left than when we moved in. Despite this, the estate agents refused to return almost half of our deposit. And we couldn't do anything about it because they hadn't put our deposit in a protection scheme, which is illegal!
The flat looked great at first sight, however upon moving in it was clear it was all false, with the bannister rail falling off, the door lock not working, the alarm not working etc.
Such a terrible experience, not sure if it was incompetence or purposeful manipulation, but it seemed David was the only one authorised to do anything and he was never available. I once sat on hold for an hour waiting for him because my previous 3 messages asking him to call back had been ignored.
Please do not get a property with these agents!
Comment on agent fees
I should have been paid to deal with them, not the reverse.
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people found
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We fully understand how upsetting a cold property can be, and we empathise with this. We always respond to problems quickly and supply temporary heaters if a tenant has a failure of the heating or are cold.
We are very sorry if this has occurred we fully accept responsibility for any time taken to rectify the situation but fail to understand why this person could not get our attention. We always try our best to find out how a problem could be solved.