This agency are truly terrible. will claim no responsibility for anything. its all your landlords problem.. the only thing they do quickly is take your money and over charge you.. would advise homelessness as a more stress free option than using this company!
What agent could do to change your mind?
the manager of this branch needs training on conflict resolution.. everytime iv had an issue he has raised his voice and shouted me down.. this has happened several times, they left me without heating for a week in december! the list of things they need to do better are endless