0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
Amazing bad faith all along my 1.5 years of tenancy.
Lied consistently, included at check-out, where they claimed undue fees due to a patchy check-in report that I contested as well as I could at the time and a 10 times more detailed check-out report that they manage to sneakily obtain in my absence from the premises.
Would strongly advise to avoid this agent unless you enjoy being stolen money unfairly.
Lied consistently, included at check-out, where they claimed undue fees due to a patchy check-in report that I contested as well as I could at the time and a 10 times more detailed check-out report that they manage to sneakily obtain in my absence from the premises.
Would strongly advise to avoid this agent unless you enjoy being stolen money unfairly.
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Jan 12, 2018
Dear Mr Valentin,Whilst we appreciate your frustrations with the process that you have been through, we must make clear that at all stages throughout the tenancy and the deposit return, Sandfords has acted completely in accordance with the law and the guidelines as recommended by the Tenancy Dispute Service (TDS).
Had we been given the opportunity to explain the deductions to you prior to your submission of the dispute to the TDS, then this may have had a different outcome.
As I am sure you are aware, the TDS acts as an independent advisory service to resolve disputes between landlords and tenants.
On this occasion the TDS adjudicator, having considered your submission, decided that the landlord should be compensated for damage to his property that was above and beyond reasonable wear and tear.
Although this may not be the result that you hope for, it certainly does not constitute theft by either us or the Landlord. We categorically deny acting in any way that could be considered to be sneaky or dishonest.
Regards
Sandfords
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Latest Reviews
12th Jan 2018
reviewed by 'Amy'
11th Jan 2018
reviewed by 'Valentin'
Opening Hours
Address
Sandfords
6 Paddington Street
Marylebone,London
Greater London
W1U 5QG
020 7224 4994
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £1,516 | £1,516 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jan 12,2018
Jan 12,2018
0
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Sandfords are a fantastic agency and I would highly recommend them to anyone looking to find a property to buy or rent in and around the Marylebone area. The staff are incredibly professional and helpful. They really go the extra mile!...
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
Amazing bad faith all along my 1.5 years of tenancy.
Lied consistently, included at check-out, where they claimed undue fees due to a patchy check-in report that I contested as well as I could at the time and a 10 times more detailed check-out report that they ...
read full review
read full review
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Jan 12, 2018
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(2)
I maintain my review in its entirety.
You played dead for weeks before me having to resort to using TDS.
The adjucator did what they do: adjucate, kind of in the middle. There was no 'middle': as an example you claimed damages to the outside of the door that were there on entry and that I took pictures of, but since they were not mentioned on the entry check-in other than by my personal pictures and since you used a much more thourough check-out clerk at exit while making sure I did not know ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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You played dead for weeks before me having to resort to using TDS.
The adjucator did what they do: adjucate, kind of in the middle. There was no 'middle': as an example you claimed damages to the outside of the door that were there on entry and that I took pictures of, but since they were not mentioned on the entry check-in other than by my personal pictures and since you used a much more thourough check-out clerk at exit while making sure I did not know the check-out inventory was taking place, the adjucator allocated you part of the undue claim.
This is dishonnest.
Other example of you being dishonnest is me having to fight through dozens of emails and finally having to resort to contacting the Ombudsman so you would finally comply with a written agreement.
This is dishonnest.
As for an example of being sneaking: not telling nor inviting your tenant to the check-out inventory when he specifically required to attend.
This is sneaky.
Tenants beware: if you want trouble, go for Sandfords.