Neil was originally with Betteridge, but transferred to Castles as Betteridge ceased trading. He was helpful and came to the property to meet us when requested over the course of 3 viewings. Overall he was friendly and helpful and the service was generally good. The only comments I would make were that his communication occasionally was lacking, and he was a little slow or a little vague to give us information although quite a lot of this was more the vendors being slow I think. Neil also put me in touch with a mortgage advisor who i was impressed with and would use again. As this purchase was within a reasonably strict time limit, the service provided was good and helped us to complete in the required time limit.
In future, I will deal with an agent who is closer to the property in question, but this was caused by unusual circumstances this time.