Absolutely awful! Tenants were promised the moon even though I had spoke to them as to what the prospective tenant can/not have. Left me being pig in the middle where the tenant was saying one thing and the agency saying another. There is always a drama with tenants and the agency due their discrepancies between them.
Very unprofessional and their tenancy agreements are pants- you should do your own as theirs have more holes then a sieve!
Shady characters and won't use them again!