Quite possibly the worst agency I have ever had to deal with. At every turn they seemed to try to make life as difficult as possible for the tennants. Lots of examples of this, for example after two years in the property it needed some work due to minor wear and tear (wasnt oin the best shape in the first place) but instead of taking this reasonably we were threatened by the Gordon and Co that they would advise the land lord to end our tennancy and re-let as fully furbished. At every stage they were unhelpful in the extreme.
In addition to this they are an extremely expensive agency to deal with, I can't remember their initial charges but they were high, in addition to this they charges £180 check out fee (for a 1 bed flat) and ridiculous cleaning charges even though we had already paid £300 for the property to be cleaned by the cleaning Company they themselves use!
I would never rent any property through them again...ever!
What agent could do to change your mind?
Charged realistic fees and employed staff with some training in dealing with people. Often what they said was technically and legally correct but a conversation with a letting agent should be amicable and not who can get away with what within the boundaries of the law.