“Worst experience I have had renting a property.I've been ......”
1 Star Review
Dec 31,2017
By:
'RButler'
Dec 31,2017
Branch: Leeds, 18 Headingley Lane
Services: Lettings (as a Tenant)
Rent PCM: £671
Would you recommend?: No
Postcode: LS6
Branch: Leeds, 18 Headingley Lane
Lettings (as a Tenant)
Rent PCM: £671
Postcode: LS6
3
people found
this helpful
Worst experience I have had renting a property.
I've been renting properties in Leeds for 8 years and never had a single problem until now.
They demand continued and unlimited access to your property at all times.
I have lived in one of their properties for 4 months now and in that time they have entered my property without my consent on 4 occasions, that I know of.
They will enter your property for whatever reason they desire, if they choose to give one at all, they will usually give you 24 hours notice so you can't objective although they have entered my property without even informing me.
They have repeatedly refused to allow me to be present when they enter my property as I work during their working hours. They have no respect at all for their tenants rights, privacy or security.
I have woken up to workmen in my living room when I was off work sick and a member of their staff let themselves in to conduct a "viewing! while I was asleep on my sofa after work.
Initially my complaints were ignored, they then proceeded to quote their tenancy agreement in response to my complaints, this has now escalated to sending me false eviction papers as a threat and also threatening to take me to court now I've told them I will no longer let them enter the property whenever they want.
They have also tried to force me to sign a tenancy extension in my first month and when I didn't they immediately began to conduct viewings.
There is a regular stream on strangers coming in and out of my flat whenever they want without my consent.
My tenancy doesn't expire for another 6 months.
I have begun to move my personal belongings and valuables out of the property, even though I have 6 months left, it doesn't feel like it's mine and I don't feel my belongs are secure there.
Although all their branding suggests they are a letting agents they claim they are not a letting agency when you raise a complaint so they don't have to use a government approved scheme to handle issues. They believe they are above redress and will attempt to bully you if you complain, below is a direct quote from their correspondence.
"With regards to the government authorised consumer redress scheme this applicable to all Property Agents that carry out Estate, Lettings and Property Management Work NOT landlords, therefore, this is not applicable to us."
Their staff are rude, threatening and unwilling to compromise.
The manager has offered to settle the issues "face to face" with me on numerous occasions.
They will not allow you to live in peace.
My Christmas has been ruined as I've had to deal with the stress and financial worry of a potential legal battle simply to protect my right to privacy.
I will happily share their correspondence with anybody considering using them, so you can see how they deal with tenants.
If you know any students or young professionals in Leeds looking for a new property please share this to raise awareness and avoid anybody else getting stuck in this situation.
P.S
Having looked at there Google reviews I can confirm that at least one of the 5 star reviews is from a member of their staff.
"arti Choha" works for them and is the signature on my tenancy agreement.
Any company willing to manipulate its online reviews should not be trusted.
Comment on agent fees
Terrible.
3
people found
this helpful
Was this helpful?
Yes
It would seem we have similar stories to tell, and I am proposing further action.