Muswell Hill, London, N10
3.8/5, 20 reviews
65% recommended
100% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

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“Never ever going to do business with BM ever again & ......”

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Jan 03,2018
Minithumbdown
By: 'H'
Jan 03,2018
4 people found
this helpful
Never ever going to do business with BM ever again & will warn all friends/family to avoid. I have never felt so abandoned as a client with issues going on in the flat since prior to us moving in. I was told a freezer would be in our flat before moving in and then a week before Xmas I was forced to pay for it myself (not helpful before xmas) and promised the money back and was not paid it until 2 weeks late, and it was £1 short of what was owed! How money times have they done that as sure that adds up nicely, very clever move! The manager of the branch admitted to me they thought I was the reason the toilet in the flat was blocked which is why no one bothered to come and sort it out, which is outrageous service, and eventually it got sorted and it took Thames Water to come out and access a manhole in the street (didn't need to get into my property) as it was an issue on the street not in my flat in particular, I was also told the landlord would be sending new blinds to be put up in the living room, and today I called property management for an update as was told this back in November, and was told today that the manager lied to me as the landlord said he would not replace the blinds, but the manager of the branch told me they were already on their way to me, so she is sitting at her desk in Muswell hill on a managers salary but not behaving as a manager and actually lying and thieving from clients, I've contacted the complaints department who have been very unhelpful too and now I sit and wonder who will help me, I feel so abandoned, so disappointed and robbed!! STAY AWAY FROM BARNARD MARCUD!!!!!! THEY ARE AWFUL!!!!!!!!!!! WOULDN'T EVEN GIVE THEM A 1 FOR THE REVIEW BUT HAD TO PUT SOMETHING TO SUBMIT THIS.
Comment on agent fees
Not worth a single penny of the fees at all, I would rather pay quadruple of these fees if it meant having some form of customer service/care
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Opening Hours
Address

Barnard Marcus
262 Muswell Hill Broadway
Muswell Hill,London
Greater London
N10 3SH
0208 4444215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 85% £1,150 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 11 2 0 0 0 1 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Thank you Vicky and Priya...”

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Oct 05,2022
Minithumbup
Vicky
By: 'Oksana'
Oct 05,2022
1 people found
this helpful
I would like to send a huge thanks to Vicky and Priya for contacting me when I was still abroad and helping to sort out our “new home away from home”. From the first call the trustful relations were established and everything was prearranged for ...
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“Vicky contacted me on Tuesday 9th August I'......”

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Aug 09,2022
Minithumbup
Vicky
By: 'Noel'
Aug 09,2022
0 people found
this helpful
Vicky contacted me on Tuesday 9th August I've been looking for properties for the past 3 weeks and by far she's the best estate agent I've ever spoke to Vicky listened to my needs accurately and within minutes sort a property suited to me and my ...
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“We would like ta thank Vicky for all her help......”

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Jun 23,2022
Minithumbup
Vicky
By: 'Andi'
Jun 23,2022
0 people found
this helpful
We would like ta thank Vicky for all her help She was there in every step off the process helping out Very friendly all the time !...
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“Do not use them if you are an inexperienced s......”

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Dec 20,2021
Minithumbdown
By: 'L85'
Dec 20,2021
1 people found
this helpful
Do not use them if you are an inexperienced seller, they did nothing at all to sell my property. I had several viewings, received no feedback and no offers over the course of 4 months. They were negligent, dismissive and unavailable!...
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“East Finchley - New Apartment...”

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Nov 05,2021
Minithumbup
Victoria
By: 'Michael Marinier'
Nov 05,2021
0 people found
this helpful
We would like to thank Vicky and Priya for their help and assistance in managing the process of finding us our new apartment. Priya went the extra mile in terms of service by meeting me on a Sunday morning to collect the keys. Vicky (Victoria ...
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“First time dealing with an agency, and I can ......”

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Jun 15,2021
Minithumbup
Andrijana
By: 'Roxana Balint'
Jun 15,2021
0 people found
this helpful
First time dealing with an agency, and I can say that Barnard Marcus was a good choice.Many thanks to Andrijana, she s too good,very helpful. 100% I recommend ?...
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“Landlord...”

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Jan 17,2021
Minithumbdown
By: 'Roby Silvestri'
Jan 17,2021
2 people found
this helpful
I just had a very bad experience with them. So, my best advice is, when you pass in front of a Barnard Marcus agency to rent a property, turn your head and take a walk to the other side....
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“Excellent service...”

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Sep 26,2020
Minithumbdown
Mona
By: 'Kamila'
Sep 26,2020
0 people found
this helpful
Excellent, friendly and professional approach by both Moona and James. Thank you for helping us to find a property in such a short time....
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“Brilliant service....”

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Sep 24,2020
Minithumbup
Mouna
By: 'Tracy'
Sep 24,2020
0 people found
this helpful
Mouna helped me find a fantastic flat immediately, without pushiness or the hard sell. Her friendliness was very welcome. She and James then helped me sort the details in record time. They were professional, efficient and always helpful. I can't thank them enough. The whole ...
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“First time time - Muswell Hill Team...”

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Aug 31,2020
Minithumbup
James
By: 'Sukima'
Aug 31,2020
0 people found
this helpful
As a first time renter the team at Muswell Hill were exceptional in helping me understand the whole process and made moving house very easy. The team answered all my silly questions and made me feel very at ease! I now live in a beautiful ...
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“Excellent service! James and Mona was always ......”

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Aug 13,2020
Minithumbup
James
By: 'Catalina'
Aug 13,2020
0 people found
this helpful
Excellent service! James and Mona was always very helpful I could ask a better service, they are a very good team I couldn't find it any better. thank you ! Well done guys...
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“Incompetent...”

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Apr 02,2020
Minithumbdown
By: 'Abi'
Apr 02,2020
0 people found
this helpful
Get someone other than Mouna to deal with you. Contacted them for 3 days saying i wanted to put a deposit down and when mouna the lettings manager finally got back to me (after ignoring 3 calls over 3 days) she had let the property out. Incompetent and ...
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“best Agency...”

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Mar 13,2020
Minithumbup
Mona
By: 'Umut'
Mar 13,2020
0 people found
this helpful
Good service sold out problem fast and they try to help specially Mona she is amazing I m very happy and I moved new place thanks Barnard Marcus Muswell hill...
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“Great service...”

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Dec 13,2018
Minithumbup
Robert
By: 'Gloria'
Dec 13,2018
0 people found
this helpful
Wonderful team and excellent service. Since we view the flat whit Robert to all the checks whit Priya and all the team be really supportive and understanding to all our request. Can't ask better service....
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Comment on agent fees
Good
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“Letting in Muswell HIll...”

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Dec 10,2018
Minithumbup
Robert
By: 'Jonathan'
Dec 10,2018
0 people found
this helpful
Priya and Robert have just successfully let our property, a three bedroom flat in Muswell Hill. We found them to be professional, sympathetic, dynamic and supportive as they worked tirelessly around the clock to let this property in a very difficult climate. They always kept ...
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Comment on agent fees
good
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“Mr...”

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Nov 13,2018
Minithumbup
Priya
By: 'Stephen'
Nov 13,2018
0 people found
this helpful
Priya and Robert worked extremely hard and diligently to find new tenants for our 2 bed flat. Nothing to complain about. Kept me updated on progress and found good tenants....
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Comment on agent fees
The fees charged were fair and inline with other agents.
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“Fabulous company...”

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Apr 28,2018
Minithumbup
reiss
By: 'Rob'
Apr 28,2018
0 people found
this helpful
reiss stewart .. thank you for every thing you were very very helpful and i am pretty sure your company must be proud of you... many thanx...
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Comment on agent fees
if you reduce it would be better
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By: SAFOUH zeino
Apr 29, 2018
View all comments (1)
Many thanks for reissue Stewart... I am pretty sure that your company is very proud of you ...

“Never ever going to do business with BM ever again & ......”

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Jan 03,2018
Minithumbdown
By: 'H'
Jan 03,2018
4 people found
this helpful
Never ever going to do business with BM ever again & will warn all friends/family to avoid. I have never felt so abandoned as a client with issues going on in the flat since prior to us moving in. I was told a freezer would ...
read full review
Comment on agent fees
Not worth a single penny of the fees at all, I would rather pay quadruple of these fees if it meant having some form of customer service/care
Was this helpful? Yes

“Brought a property through them, offer accepted, agent pressured us ......”

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Jan 22,2015
Minithumbdown
By: 'nearlythere'
Jan 22,2015
3 people found
this helpful
Brought a property through them, offer accepted, agent pressured us to use their mortgage broking agent, pressured us to get all documentation agreed, sent us nothing saying offer accepted and then used us to bid up another offer and guzumped us all over the xmas / ...
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What agent could do to change your mind?
Be open and honest
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“Absolutely shocking treatment. We were told at a viewing by ......”

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Jan 15,2013
Minithumbdown
By: 'Annoyed'
Jan 15,2013
9 people found
this helpful
Absolutely shocking treatment. We were told at a viewing by the estate agent that they would not take our mortgage with HSBC as it takes too long to process and that we would need to go through their financial adviser. We did not put forward ...
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By: Completely illegal
May 15, 2013
View all comments (1)
[[EDIT ORIGINAL START]] We put in the highest offer for a house but were later told that our offer was put the vendor as "non procedable" because we were not willing to put our mortgage through them. Even though we were chain free with all the funds in place they did not recommend us! Instead the house was sold to a couple who did get their mortgage through BM. The Branch Manager pockets a nice £1000 everytime this happens - highly illegal and unethical. She and BM branch should be ashamed ...
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Awards won by Barnard Marcus, London N10 3SH



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