“Never ever going to do business with BM ever again & ......”
1 Star Review
Jan 03,2018
By:
'H'
Jan 03,2018
Branch: London, 262 Muswell Hill Broadway
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: N10
Branch: London, 262 Muswell Hill Broadway
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: N10
4
people found
this helpful
Never ever going to do business with BM ever again & will warn all friends/family to avoid. I have never felt so abandoned as a client with issues going on in the flat since prior to us moving in. I was told a freezer would be in our flat before moving in and then a week before Xmas I was forced to pay for it myself (not helpful before xmas) and promised the money back and was not paid it until 2 weeks late, and it was £1 short of what was owed! How money times have they done that as sure that adds up nicely, very clever move! The manager of the branch admitted to me they thought I was the reason the toilet in the flat was blocked which is why no one bothered to come and sort it out, which is outrageous service, and eventually it got sorted and it took Thames Water to come out and access a manhole in the street (didn't need to get into my property) as it was an issue on the street not in my flat in particular, I was also told the landlord would be sending new blinds to be put up in the living room, and today I called property management for an update as was told this back in November, and was told today that the manager lied to me as the landlord said he would not replace the blinds, but the manager of the branch told me they were already on their way to me, so she is sitting at her desk in Muswell hill on a managers salary but not behaving as a manager and actually lying and thieving from clients, I've contacted the complaints department who have been very unhelpful too and now I sit and wonder who will help me, I feel so abandoned, so disappointed and robbed!! STAY AWAY FROM BARNARD MARCUD!!!!!! THEY ARE AWFUL!!!!!!!!!!! WOULDN'T EVEN GIVE THEM A 1 FOR THE REVIEW BUT HAD TO PUT SOMETHING TO SUBMIT THIS.
Comment on agent fees
Not worth a single penny of the fees at all, I would rather pay quadruple of these fees if it meant having some form of customer service/care
4
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