NEVER EVER USE BLACK KATZ!!! At first they give you a wonderful impression that they are there to look after your best interest and know exactly what you want etc. The minute you sign on the dotted line and they have you tied in they couldn't care who you are or what you want. They will rent you a flat that they pretend to of seen which is a lie, all staff in the Camden office are office bound apparently. They manage your property but have no idea what the property is actually like. A perfect example of their negligence is when we moved out. Now just to fill you in, the flat we moved in to had been completely trashed by the previous tenants, when we moved in there were still rats living in better condition than us in our Harry Potter type cupboard, we requested that the flat be cleaned again as we felt it inhabitable that they thought it was 'ok' to rent a flat with food coming out of the sink with mould on, rotting bacon living under the fridge, or blood stains all over the bed. Anyway to the point, we have had out inventory done and they have asked us to pay for a professional carpet clean. I asked who made the decision that this was necessary, they said oh 'Bob' the man in charge of your inventory. So I called Bob and he was shocked and hurt to of heard that BK were blaming him, he explained that in the inventory his recommendation is this'The flat is in 100% better condition than when the tenants moved in, there will be no need to have the flat professional cleaned, it is ready for the new tenants to move in' etc etc Then he explained that a women (he named) he thinks (She's says she was on Annual Leave when this happened) who explained that they needed to charge us for the cleaning of the carpet as they had to clean the carpet when we moved in and they needed to get their money back some how.. this is day light robbery and I wont let it happen to us. I am currently awaiting for a call from the Camden office. I have been waiting for this call for 2 days now.. I explained that I will be calling the landlord directly if I do not here from her by close of play today and explain that the only reason we moved out of this property was due to the serious lack of brains within the management office. I would never treat my worst enemy as badly as they have treated us. It is disgusting but they don't actually care because it doesn't effect them personally, is this really someone I would hire to manage my property? This isn't someone I would hire to clean my shoes. All in all, if Black Katz ever try to entice you RUN AWAY!!!!! Oh and we still haven't got our deposit back, now we're in dispute..