“Unprofessional, rude and patronising. Complete Solutions were discourteous to us ......”

Dec 15,2017
By: 'Complete Solutions Suck'
Dec 15,2017
4 people found
this helpful
Unprofessional, rude and patronising. Complete Solutions were discourteous to us as tenants since the beginning of our tenure. Of the many, many negatives of being in their 'care' was finding them in my bedroom while I was still in bed - they had let themselves in without knocking despite 3 of us being in the house at the time - and they proceeded to talk to me about bathroom repairs while I was in bed, without giving me the opportunity to get out and get dressed. The bathroom repairs they tried to push through as quickly as possible despite our reluctance. We faced great resistance when we said that we'd prefer if they didn't do it during term time but they insisted that it would be fine and we'd be able to live there while they were doing the works as it would only take a couple of days and minimal damage. We persuaded them to wait until summer. During summer, once they began the works, they flooded our flat and the whole block underneath - I wonder how we were meant to live there then.
They consistently pandered to the neighbours complaints, despite most of them being ungrounded. The neighbours would come to us and tell us that we shouldn't be "talking" (genuinely complained about talking) because they could hear it. Complete Solutions continually threatened us with council action about the neighbours complaints - often coming at exam time or when only one of us was in the flat, really beggared belief that any of these complaints were based on reality.
Furthermore, on trying to talk to anyone at the office they would say "read the emails" but no emails had been sent. When we returned it'd be "that team isn't in the office, you'll have to come back Wednesday" and then we'd come back and we didn't have an appointment, until it felt like we were on a constant loop of disinformation and confusion. Complete Solutions actively tried to not communicate with us. They would refer us to emails that weren't there and then be very, very rude once we'd complained to them about how we were being treated - once, the older woman in the office told me to "be careful with my tone" in a sinister manner. None of the office workers wanted to help us and considered us a nuisance.
Lastly, the charges they levelled against us at the end of our tenure were ridiculous. We paid through the nose for their end of tenure clean and then they charged us 160 pounds more despite the flat being very clean anyway - including charges for emptying a bin (16 pounds); fixing a door to an already broken cabinet (69 pounds!!) and replacing broken light bulbs (25 pounds). They really were misers, once we complained about the old fridge and microwave they replaced them with tiny replacements that weren't suitable for 3 people.
Complete Solutions only care about letting for the Fringe, when they make most of their money. If you are a student and want to live in the Marchmont area please, please do not give your money to these con artists - if you do, be warned! They'll take every last penny and then drag you into their office to insult you!
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Complete Solutions (Scotland)

38 Marchmont Road Edinburgh
City of Edinburgh

0131 622 2213

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