I found the whole process easy. Simon listened to my needs and my budget (which so many dont. The phrase "can you not stretch another 100k" I heard too many times from others).
I was shown the matching properties and didnt have my time wasted going around places that did not suit.
After agreeing, Simon was on hand for any questions that I had and made the process easy as for a first time buyer I am sure I asked many of the same questions over again but found he was always happy to help.
Would I buy through them again, depends if they are selling what I want. Would I sell with them, based on my buying experience, yes.