“Rude and disappointing! We never really had any cause to ......”
1 Star Review
Dec 05,2017
By:
'Disappointed'
Dec 05,2017
Branch: Reading, 16 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG4
Branch: Reading, 16 Bridge Street
Lettings (as a Tenant)
Postcode: RG4
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Rude and disappointing!
We never really had any cause to contact the company during the tenancy except to mention that the boiler cover which was hanging off when we arrived (mentioned in the inventory) had finally broken off completely.
A replacement never arrived so I was surprised to see £40 being deducted from our deposit upon notification of having it returned.
I called the office to ask how we could be responsible for the replacement costs of something that was a) already broken and b) never arrived.
The member of staff I was talking told me I was being rude and when I pressed her on how she thought I was being rude as I hadn't raised my voice or used any rough language and was told my attitude was rude!
Upon complaining to the Director he saw fit to tell me that we were being charged as we had been remiss in not informing them it hadn't arrived! Furthermore it was made quite clear that if we were to contest this we would be charged a whole lot more for removal of weeds and moving a bed from one empty room to another.
I feel that we were simply held over a barrel and fleeced.
Be warned!
Comment on agent fees
Well bad, as they’ve ended up unjustifiable.
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