We arranged to have our property and carpets professionally cleaned immediately after vacating. The flat was left immaculately. A check out report was conducted the following day (4 days from the official end of our tenancy leaving ample time to resolve any issues) which detailed several minor points (one in fact being "dust to mirror") and recommended an additional "light clean". Without a quote, or consent to go ahead £180 was deducted from our deposit. An invoice was requested to prove that these costs were incurred and alas 5 days later Edmund Cude were still unable to provide such evidence. In order to receive our deposit back in a timely fashion we agreed to the charges but I would in no way recommend the agent - highly unprofessional and damned shady. Throughout the process we were subject to delays and were treaten like second class citizens. Any cleaner charging £180 for less than an hours work must be laughing all the way to the bank - either that or indeed Edmund Cude themselves for disproportionately applying costs. Avoid.