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99% lettings fee satisfaction
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“Connells Grantham business mantras are seemingly deception, shockingly poor service & ......”
Dec 02,2017
Dec 02,2017
2
people found
this helpful
this helpful
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock) for in excess of 7 weeks. Despite persistant emails & calls chasing the matter, Connells repeatedly demonstrated a complete lack of customer care, efficiency, or time management.
Now at the end of our tenancy, Connells have resorted to deception relating to the bond/deposit paid for our tenancy - though due to their complete lack of attention to detail & inability to understand basic math, we have emails to show their failings.
As we were going to be a pet household, we notified Connells at the start of our tenancy that we had 2 dogs. They told us this was fine but we would have to pay a £100 extra fee for a deep clean to be undertaken when our tenancy ended. Despite us reminding them of this on several occassions in the run up to our tenancy ending (without them questioning it)- they then claimed this was not the case and the fee was simply a £100 per pet payment, and not for a deep clean. This is just one example of the fraudulent activity they indulge in- for their explanation to ring true we would have been charged £200 extra as we stated 2 dogs on our application, but this was simply not the case - only £100 was charged. They have now tried to charge us again for a deep clean. This is a blatant lie by Connells Grantham and is a perfect example of how they treat their customers.
Sadly, the negatives surrounding this crooked letting agents do not end there. At the end of our tenancy we did leave a small number of personal possessions at the property, and both the front and back gardens needed work carrying out on them to bring them upto a reasonable condition. We fully understood and accepted this & rightfully this work should be deducted from our deposit. However, Connells went on to claim the full deposit would be withheld as the property was not clean (untrue- we left the property in a good condition ensuring all floors were cleaned, rooms were repainted to erase any marks, windows cleaned, kitchen cleaned etc.) In no way could it be justified that the £1300 deposit should be withheld in full.
Unfortunatly, Connells Grantham have been consistent in one area - that being poor customer service - so we are now pursueing them via enforcement as they have shown no attempt to resolve this matter in a professional, honest, and fair manner.
There are a wide choice of lettings agents available in Grantham and I would stongly encourage anyone looking to rent a property to avoid the Connells branch like the plague. We were always very careful to conduct our contact with Connells via email soon after beginning the tenancy due to their tendancy for failure. I will now use this information to publicise my review of Connells Grantham on the net to try and save others from a similar experience. You have been warned - please don't make the same mistake that we did. Avoid.
Now at the end of our tenancy, Connells have resorted to deception relating to the bond/deposit paid for our tenancy - though due to their complete lack of attention to detail & inability to understand basic math, we have emails to show their failings.
As we were going to be a pet household, we notified Connells at the start of our tenancy that we had 2 dogs. They told us this was fine but we would have to pay a £100 extra fee for a deep clean to be undertaken when our tenancy ended. Despite us reminding them of this on several occassions in the run up to our tenancy ending (without them questioning it)- they then claimed this was not the case and the fee was simply a £100 per pet payment, and not for a deep clean. This is just one example of the fraudulent activity they indulge in- for their explanation to ring true we would have been charged £200 extra as we stated 2 dogs on our application, but this was simply not the case - only £100 was charged. They have now tried to charge us again for a deep clean. This is a blatant lie by Connells Grantham and is a perfect example of how they treat their customers.
Sadly, the negatives surrounding this crooked letting agents do not end there. At the end of our tenancy we did leave a small number of personal possessions at the property, and both the front and back gardens needed work carrying out on them to bring them upto a reasonable condition. We fully understood and accepted this & rightfully this work should be deducted from our deposit. However, Connells went on to claim the full deposit would be withheld as the property was not clean (untrue- we left the property in a good condition ensuring all floors were cleaned, rooms were repainted to erase any marks, windows cleaned, kitchen cleaned etc.) In no way could it be justified that the £1300 deposit should be withheld in full.
Unfortunatly, Connells Grantham have been consistent in one area - that being poor customer service - so we are now pursueing them via enforcement as they have shown no attempt to resolve this matter in a professional, honest, and fair manner.
There are a wide choice of lettings agents available in Grantham and I would stongly encourage anyone looking to rent a property to avoid the Connells branch like the plague. We were always very careful to conduct our contact with Connells via email soon after beginning the tenancy due to their tendancy for failure. I will now use this information to publicise my review of Connells Grantham on the net to try and save others from a similar experience. You have been warned - please don't make the same mistake that we did. Avoid.
Comment on agent fees
In line with industry standard.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £200,000 | £200,000 |
| Lettings | 100% | 99% | £525 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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Latest Properties
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Dec 09,2022
Dec 09,2022
1
people found
this helpful
this helpful
Disgusting and unprofessional service from the branch manager, over valued a house by £100,000 - which agent has a house on sale for almost a year if they are working effectively? Completely negligent and out of line with market conditions poor service to myself and vendor. ...
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Apr 20,2021
Apr 20,2021
0
people found
this helpful
this helpful
We found dealing with Tam and Sandra very pleasant .they were helpful and nothing too much trouble for them .We would recommend Connells lettings to anyone . Everything seems to have gone so smoothly ....
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Feb 11,2019
Feb 11,2019
0
people found
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One of the worst experiences we have had, after what we thought was a positive valuation it went downhill from there. Very poor communication, i.e., very little feedback on viewings, if at all, details of prospective viewings almost non-existent, this after repeated phone calls ...
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Comment on agent fees
The fee charged certainly did not reflect the service given.
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May 08,2018
May 08,2018
0
people found
this helpful
this helpful
I have been working with Connells Lettings team for a few years now and have had fantastic service notably from Emma Marriot and more recently from her colleague Emma Ter Harr - who work between the Grantham and Melton Mowbray offices.
Despite working across the ...
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Comment on agent fees
Good
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Yes
Feb 28,2018
Feb 28,2018
0
people found
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this helpful
I have been letting a couple of properties in the Grantham through Connells for the last couple of years, for the first few months there was a lot of staff turnover so the service was a little poor, but I can honestly say that since ...
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Comment on agent fees
I feel there feels are slightly high
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Feb 23,2018
Feb 23,2018
0
people found
this helpful
this helpful
The purchase of our properties went through very well but unfortunately we were let down badly by the person the let out the first of these with letting to an obviously poor tenant and failure to communicate. However, a change of personnel; rectified that and ...
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Comment on agent fees
Within normal rates
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Yes
“Connells Grantham business mantras are seemingly deception, shockingly poor service & ......”
Dec 02,2017
Dec 02,2017
2
people found
this helpful
this helpful
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock) for in ...
read full review
read full review
Comment on agent fees
In line with industry standard.
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Yes
Feb 25,2015
Feb 25,2015
0
people found
this helpful
this helpful
I'd just like to thank Louise Stewart for all her help and guidance in renting out my properties in Grantham. Her professional attitude when dealing with difficult tenants or tradesman is greatly appreciated and she is always my first port of call when these issues ...
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No fees information available
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