Canada Water, London, SE16
4.6/5, 71 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
79% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

ludlowthompson - Visit Our Website

“Both Sophie and Neel have shown exceptional determination is assisting ......”

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Nov 28,2017
Minithumbup
Sophie
By: 'Smiler'
Nov 28,2017
0 people found
this helpful
Both Sophie and Neel have shown exceptional determination is assisting us to get a tenant in spite of the cumbersome LT agreement, poorly drawn up and with much unnecessary content requiring a lot of my time as well as theirs in order to get a result. I sincerely hope that the LT documents will have been overhauled by the time I come to use LT again or I shall go elsewhere.
Comment on agent fees
In spite of LT easing their fees to 12% for full management, I am still paying 2% more than I have been with former agent for same level of service so No, I am not as pleased as I would have liked.
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Opening Hours
Address

ludlowthompson
Unit 2 Montreal House, Surrey Quays Road
Southwark,London
Greater London
SE16 7AQ
l:02071010235 s:02071010236

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £180,000 £410,000
Lettings 79% 88% £1,000 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 42 4 2 1 3 1 3 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

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Images & Videos

“Tried to get a viewing for about two weeks - ......”

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Jul 28,2021
Minithumbdown
By: 'An Ger'
Jul 28,2021
0 people found
this helpful
Tried to get a viewing for about two weeks - both me and my partner called over 5 times during normal, weekday office hours - never got a call back, never got a viewing. Every time we called they wanted to take our details (name, phone ...
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Was this helpful? Yes
By: Kern Rhoden - Lettings Manager
Jul 28, 2021
View all comments (1)
Hi, I’m sorry to hear of your experience in trying to book a viewing for the above mentioned property. The property had received very high demand, and we had received a few offers within days of marketing. We had to cease marketing / viewings, and this didn’t appear to update on the portals. I have since contacted the portals to have the status updated. Nonetheless, you should have been informed and I’m so sorry for any inconvenience this may have caused you. Should you wish to r ...

“Olivia Bains Has looked after me through th......”

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Apr 15,2021
Minithumbdown
By: 'David'
Apr 15,2021
0 people found
this helpful
Olivia Bains Has looked after me through the selling process of my property, and I have found her very professional with loads of enthusiasm. The property has only been on the market a few days, and she has secured me an offer already, and their ...
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“First, check their trustpilot page not a webs......”

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Aug 12,2020
Minithumbdown
Ross
By: 'Dylan'
Aug 12,2020
2 people found
this helpful
First, check their ** not a website that gets paid by the agencies and has incentives for them to stay on it. Ludlow have been terrible for - slow emails, not being able to talk over the phone with the agent to clarify issues. The tldr ...
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Was this helpful? Yes
By: Gemma Heaton
Aug 13, 2020
View all comments (1)
Dear Dylan Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Ludlowthompson ...

“I have been extremely impressed with the serv......”

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Jan 24,2020
Minithumbup
Kern
Kerl
By: 'Jaz'
Jan 24,2020
1 people found
this helpful
I have been extremely impressed with the service which has been faultless. The lettings team have been professional throughout the engagement. They have been supportive and provided excellent guidance and assistance and showed they cared about my concerns by tailoring the service that has met ...
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“Thank you, Marta @ LudlowThompson!...”

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Nov 10,2019
Minithumbup
Mark
By: 'Igor'
Nov 10,2019
0 people found
this helpful
I worked with Marta Duda, who helped me letting the apartment. She was great - very polite, honest and professional. Helped me a lot, especially considering the fact that it was my first renting in the UK. Thank you, Marta! And thank you, LudlowThompson!...
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“Restored my faith in estate agents...”

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Sep 03,2019
Minithumbup
Kern
By: 'Tamara'
Sep 03,2019
1 people found
this helpful
Kern Rhoden in the sales team is responsive, proactive and personal. He went beyond expectations to get the property rented in the timeframe desired....
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“The most unprofessional agent that interacted with...”

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Apr 17,2019
Minithumbdown
Daniel
By: 'Alex'
Apr 17,2019
2 people found
this helpful
Daniel showed me and my partner a flat (Vancouver building) at Canada Water that was available for rent. We immediately told him and emailed him with our offer and told us he would get back to us. He was not getting back to us even ...
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“Sales of property...”

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Jan 28,2019
Minithumbup
By: 'HALIMA'
Jan 28,2019
0 people found
this helpful
Am very pleased with the excellent service I received from Halima, in particular her execellent customer services, she follow on calls to make sure every step of the transaction is see through to my satisfaction. Many thanks for your assistance....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Noel Baker
Apr 08, 2019
View all comments (1)
Halima Begum had serviced my query very excellently. She showed Skill, enthusiasm and professional Committment in serving me. She is a very pleasant and a very good "FACE" of the Company. A great asset to the Company. ...

“Excellent...”

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Nov 05,2018
Minithumbup
Sophie
By: 'Nuria'
Nov 05,2018
0 people found
this helpful
The agent was very efficient and care about my friend and I needs. She didn't stop until she found a very nice place within the short time we had available. I would definitely go to her if I precise anything else....
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“Excellent partnership...”

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Oct 16,2018
Minithumbup
Mark
By: 'Peter'
Oct 16,2018
0 people found
this helpful
Both Martin and Mark from start to finish were very professional and protected my interests, as Seller, to the full. They responded quickly and efficiently to all tasks required of them and their courtesy was outstanding. They never failed to return a telephone call, and ...
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Comment on agent fees
Agency fees were very reasonable considering the amount of work it entailed.
Was this helpful? Yes

“Great Negotiator...”

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Jun 17,2018
Minithumbup
By: 'ZY'
Jun 17,2018
0 people found
this helpful
Martin is a great negotiator and hard worker. Priced it well, reacted to where the market, kept me always informed and managed the negotiations admirably. A knowledgeable agent...
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“Quick and efficient...”

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Jun 13,2018
Minithumbup
By: 'Matt'
Jun 13,2018
0 people found
this helpful
Martin was a great help in the purchase of my flat. He arranged a number of viewings for me at all hours of the day and was always quick to respond to any questions I had....
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“Great agents for my recent house purchase...”

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May 30,2018
Minithumbup
Mark
By: 'Carl'
May 30,2018
0 people found
this helpful
I was very happy and impressed with the service that Martin and Mark provided for my recent house purchase. At every stage they were both prompt with answers and information and understanding of any issues that arose. I would highly recommend them for any sale ...
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“Ibukun is amazing!...”

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May 29,2018
Minithumbup
By: 'Margaret'
May 29,2018
0 people found
this helpful
My daughter and two of her friends were looking for a two bedroom apt. near Canada Water. Ibukun never gave up even when the landlord removed our first choice for the market a few days before they were due to move in. She sent us ...
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Comment on agent fees
good.
Was this helpful? Yes

“Efficient and helpful...”

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May 11,2018
Minithumbup
Kerl
By: 'KK'
May 11,2018
0 people found
this helpful
Very positive experience. Ibukun and Kerl have been always eager to be as helpful as possible and are very easy to contact when there are any queries...
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Comment on agent fees
Standard market rate
Was this helpful? Yes

“Thanks for all...”

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Apr 30,2018
Minithumbup
Kerl
By: 'Anna'
Apr 30,2018
0 people found
this helpful
My experience with Ludlowthompson has been great! Very helpful and professional,thanks for all your time,and I will definitely recommend you...
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“Very good agent...”

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Apr 24,2018
Minithumbup
Daniel
Kerl
By: 'Patricia'
Apr 24,2018
0 people found
this helpful
Daniel was supportive with all the questions and doubts I had related not only to the tenancy contractual terms but also related to the daily basis tenancy period at any time. A very good negotiator/agent and very patient!...
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Comment on agent fees
Slightly high
Was this helpful? Yes

“It was awesome...”

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Apr 16,2018
Minithumbup
Daniel
By: 'Steven'
Apr 16,2018
0 people found
this helpful
Daniel is the best agent i have ever seen before I really want tell him Thank you very much for everything We are really happy with our apartment....
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Comment on agent fees
Very good
Was this helpful? Yes

“Excelent agent/agency...”

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Apr 13,2018
Minithumbup
Daniel
By: 'Aida'
Apr 13,2018
0 people found
this helpful
Daniel is a good agent. He helped us with all the steps, documents and procedures. He is a good communicator, friendly and caring. The property is perfect and cosy, with everything needed....
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Comment on agent fees
Good
Was this helpful? Yes

“Nice property and fast...”

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Apr 13,2018
Minithumbup
By: 'Gabriela'
Apr 13,2018
0 people found
this helpful
Very good comunicador between us and the landlord He found is a fabulous flat, and all the process was actually really fast....
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Comment on agent fees
Good
Was this helpful? Yes

“Missed Call but no message...”

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Mar 28,2018
Minithumbdown
By: 'N'
Mar 28,2018
1 people found
this helpful
I've had a few missed calls from this agency in the last few weeks. Without fail, they never ever leave a message so I have no idea who the call was from, the reason for the call, and if I need to call back. I ...
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Comment on agent fees
n/a
Was this helpful? Yes

“great!...”

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Mar 22,2018
Minithumbup
By: 'lewisham'
Mar 22,2018
0 people found
this helpful
Martin was really great to deal with. He was polite and prompt in replying, helpful and knowledgable about the area. Thanks!...
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Was this helpful? Yes

“Kerl was really helpful at letting me view this property ......”

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Mar 15,2018
Minithumbup
Kerl
Daniel
By: 'Anna'
Mar 15,2018
1 people found
this helpful
Kerl was really helpful at letting me view this property at very short notice. After seeing it I was able to go through the letting and offer process with Kerl who explained everything really clearly. Daniel followed up with my offer and was helpful in ...
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Comment on agent fees
Standard
Was this helpful? Yes

“Kerl is a very calm professional who dealt with the ......”

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Mar 14,2018
Minithumbup
Kerl
Daniel
By: 'Liz'
Mar 14,2018
0 people found
this helpful
Kerl is a very calm professional who dealt with the tenancy extremely well. He gave accurate, speedy information and returned calls promptly. He paid particular attention to explaining the whole process thoroughly. Daniel was heavily involved in liaising with the landlord and was very professional ...
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Comment on agent fees
Standard
Was this helpful? Yes

“Kerl was very helpful with the property we choose. Good ......”

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Mar 01,2018
Minithumbup
Kerl
By: 'Kerl'
Mar 01,2018
0 people found
this helpful
Kerl was very helpful with the property we choose. Good customer service. All the process went quick in terms of referencing and contract. We moved on the day we agreed....
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“They did everything they said they were going to do, ......”

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Feb 21,2018
Minithumbup
Kerl
By: 'Nathan'
Feb 21,2018
0 people found
this helpful
They did everything they said they were going to do, and I didn't have to wait long for anything. Can't ask for much more really....
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Comment on agent fees
Very high
Was this helpful? Yes

“Both Kerl and Neel have been a pleasure to deal ......”

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Feb 20,2018
Minithumbup
Kerl
By: 'Naomi'
Feb 20,2018
0 people found
this helpful
Both Kerl and Neel have been a pleasure to deal with. The moving process can become a stress however the whole process has been smooth and stress free, thanks to you both....
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“Very helpful. All round genuine guy. Approachable at all times. ......”

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Feb 15,2018
Minithumbdown
By: 'Akrum'
Feb 15,2018
1 people found
this helpful
Very helpful. All round genuine guy. Approachable at all times. Willing to go that extra mile. Would recommend to friends and family...
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“I had a lot of trouble with this agency - ......”

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Nov 28,2017
Minithumbdown
By: 'Didntgettheflat'
Nov 28,2017
4 people found
this helpful
I had a lot of trouble with this agency - but I'll try to keep it short We are three people who were prospective tenants of a property. We thought it was great as it fitted all of our needs. We made an offer on ...
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“Both Sophie and Neel have shown exceptional determination is assisting ......”

Share on :
Nov 28,2017
Minithumbup
Sophie
By: 'Smiler'
Nov 28,2017
0 people found
this helpful
Both Sophie and Neel have shown exceptional determination is assisting us to get a tenant in spite of the cumbersome LT agreement, poorly drawn up and with much unnecessary content requiring a lot of my time as well as theirs in order to get a ...
read full review
Comment on agent fees
In spite of LT easing their fees to 12% for full management, I am still paying 2% more than I have been with former agent for same level of service so No, I am not as pleased as I would have liked.
Was this helpful? Yes
Staff picture Kern
(22)
Staff picture Mark
(17)
Staff picture Kerl
(16)

Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:59 PM 21/03/2016 by allAgents

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ludlowthompson

Branch - Canada Water, London, SE16