Concept Property Letting Ltd
East Kilbride, G74
3.1/5, 16 reviews
56% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
79% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“I have over the past 10 years bought property from Eric ......”

Share on :
Oct 25,2017
Minithumbup
Eric
By: 'Richard'
Oct 25,2017
7 people found
this helpful
I have over the past 10 years bought property from Eric without any issue. I have only to say that I have always found Eric to be the nicest, and most honest guy I have ever met. I would trust him 100%
Comment on agent fees
This is a good agent
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
Not sure what is funny? It is disgusting that concept letting would find any of this amusing, and why would someone give their identity online? How would that make a difference? The reason you want these tenants to give their names is so you can attempt to bully them into silence, I would guess you would bombard them with letters threatening court action etc or post nonsense on here about why they are apparently making slanderous statements about your company blah blah blah, defamation has to be statements that are untrue and intended to damage reputation, the problem with that is you have absolutely no grounds for any sort of suit and you know it, you can make threats etc etc etc but in the end if someone can prove what they are stating is true then sorry but you have nothing, as a matter of fact it is actually on you to prove statements are false and intended to damage your reputation etc, it is impossible for you to do this when there is a line of tenants a mile long who you have conned and mistreated who all have the correspondence from concept property showing what has happened throughout the time they rented from you, once again I will remind you that people have the right to honestly post a negative review should they wish to do so, if nobody believes them then fine but more fool them, people have to ask WHY would someone take the time to write total lies about concept letting? And not just one person but many, why would someone do such a thing if they had a reasonable experience dealing with you? It makes no sense to say that someone did not receive their deposit back from MDS and decide to blame you, these people who are writing reviews about you have had constant hassle throughout their lease and simply don't want you to keep getting away with this shameful conduct, I for one actually hope you will take these into account and do the right thing by your tenants, nobody wants to hurt anyone financially or insult anyone but why should you continue to make money off hard working folks while mistreating them and making their life miserable should they need repairs carried out, what type of people takes someone's rent each month and then leaves them without heating for weeks when they have small children there? How can you get away with leaving families to live somewhere when the main property door won't lock and there is no security at all and they have kids in the house and at anytime anyone off the street can just walk right in?, what gives you the right to take chances with other peoples safety when you know there is electrical hazards at the property? Why should tenants be threatened with eviction should they voice their rights as stated in the lease? could continue all day with stories like that and we all know that things like this should never happen, and you certainly would not like this if someone in your family had to endure this type of conduct while still paying rent. I hope you change your ways as it is better late than never, good luck and be nice

Jimmy D
By: Daryl
Apr 11, 2018
Concept Property Ltd confirm that yet again we have been trolled and yet again as expected the troll has refused to reveal their identity - it raises many obvious questions ie what is this troll hiding , have they ever been a tenant of ours , did they destroy our property and not have thier deposit returned , are they what we refer to in the industry as " an undesirable tenant " ?
We will never know as they hide their dark secrets behind their cloak of anonymity , all we do know is they are hiding something - laughable !
By: Alan Campbell
Apr 10, 2018
Concept Property Ltd again confirm that we have been trolled and unsurprisingly again they fail to reveal their identity - the obvious question is why and what is it they wish to hide. Is it the fact that :
1. You have never been a tenant of ours ?
2. You have never leased a property from us ?
3. You did lease a property from us and destroyed it ?
4. You do not want the public to view the before and after photographs ?
5. You do not want the public to read the reasons why an independant body such as MDS decided you were not entitled to have your deposit returned ?
6. You are what we refer to in this industry as an undesirable tenant ?
7. You never paid your rent ?

Again our offer stands ie reveal your identity and confirm the property you "allegedly " leased from us and we can then enter into a sensible civil conversation in an attempt to resolve your issues - after all that is what you repeatedly claim that you want !

Thank you for taking the time to read this statement
By: Unhappy ex-tenant
Apr 10, 2018
Perhaps Mr Campbell should do some research, he has referred to the PRHP, this was actually replaced in 2016.

How can tenants write to an organisation that is no longer in existence?

Tenants would be unlikely to give this company poor reviews if they had received a satisfactory service. It should also be noted that vulnerable tenants are not always able to take action against unscrupulous landlords/agents as they may not be aware of the legal process and fear eviction.
By: Alan Campbell
Apr 10, 2018
By: Alan Campbell Apr 09, 2018
In response to the abhorrent lies, accusations and abuse uploaded on this website Concept Property Limited have prepared the following statement :
Concept Property Limited are always willing to discuss any aspects of a tenancy with genuine tenants or ex tenants. However what we are not willing to do is enter into any form of communication with anonymous internet trolls / cyber bullies as we neither have the time nor inclination to do so. Unfortunately it would appear that we have acquired an internet troll / cyber bully who is currently masquerading under numerous pseudo names whilst purporting to be genuine dissatisfied tenants. Our internet troll is unable to comprehend that to resolve any genuine concerns we obviously require a tenants genuine identity and a genuine address of the property which they allegedly leased from us. We have asked the individual concerned to confirm their identity but obviously that did not happen and never will.
With regard to the above we thought it prudent to offer up some facts and clarity as opposed to the abhorrent lies and accusations being levied against CPL Directors and employees.

In our experience such abuse mainly occurs as a result of ex tenants not receiving their deposits from a company such as Mydepositscotland.It must be stressed that the decision not to return a deposit to a tenant is NOT a landlord or letting agents decision. That decision is made by MDS alone. This is a simple, impartial procedure where landlords and tenants upload their evidence to the MDS website who then make a decison as to who should receive a deposit. Ironically if MDS decide that the landlord is correct then inevitably the landlord and the letting agent are criticized and abused for a decision that they did not make !
The following advice applies to all genuine tenants who have genuine concerns :
1. If a tenant has any genuine concerns regarding any aspects of their tenancy they can call our office or write to us and the matters will be dealt with accordingly
2. If a tenant has any genuine concerns regarding repairs then they can write to Private Rented Housing Panel who decide if a Repairing Standard Enforcement Order should be issued against a landlord. If a landlord fails to comply with an RSEO then they are taken to court and receive a criminal conviction. As a result of carrying out all repairs correctly and timeously CPL Directors have no criminal convictions whatsoever
3. If a tenant has any genuine concerns regarding any form of bullying or harassment then we would advise them to contact the Police

Hopefully the above will assist tenants with genuine concerns however unlike genuine tenants a troll / cyber bully will never adhere to correct procedures as this would involve revealing their identity however their failure to do so does reveal them for what they are.

Surely questions must be asked about the validity of a website which appears to readily accept and allow this type of trolling / cyber bullying whilst stating that all complainants must adhere to their Terms and Conditions. Anyone wishing to view these T&Cs can clearly see that any number of the hate filled inane rantings we have received contravene any number of these T&Cs. Unfortunately there are numerous websites which provide a platform and a cloak of anonymity which allows internet trolls / cyber bullies to abuse at will. We have emailed All Agents twice regarding the abuse that they allow on their website - to date we have received no response !

Finally there is no doubt that the personal, slanderous and racist abuse we have received is a hate crime and a criminal offence and as such we have reported the matter to the Police who unlike ourselves can investigate and will identify this troll and take appropriate action.

Thank you for taking the time to read this statement
By: Alan Campbell
Apr 09, 2018
Please refer to Concept Property Ltd statement dated 9th April Thank you
By: Alan Campbell
Apr 09, 2018
Please refer to Concept Property Ltd statement dated 9th April Thank you
By: Concept Property Lettings should be closed down.
Mar 30, 2018
My apologies, Eric's surname is Fraser and not Campbell. I can assure you Richard that if you had gone through the traumatic experience of living in a run down house which did not meet basic safety standards you would not be giving Concept Property Lettings Ltd a 5 star review. I would not wish renting from them on my worst enemy.
By: Concept Property Lettings should be closed down.
Mar 29, 2018
Richard with all due respect, these reviews are about the letting agency which your friend, Eric Campbell of East Kilbride, is involved with and not the Estate agent side of things. He knows the tricks which Doherty uses so he is far from innocent.
By: Fred Flintstone
Mar 28, 2018
Given that Eric Fraser works with James Doherty and Allan Campbell quite closely one would expect that he would have some suspicions about they underhanded and unethical manner in which they operate. If he was an honest man he would habe reported them the appropriate authorities and distanced himself completely from this shady firm.

Perhaps if the two directors of this company were not man and wife and someone professional with an ethical outlook then a decent service could step into show them how to fulfil their role as directors something could be salvaged from this farcical letting agent. The way things stand just now Concept Lettings is beyond redemption and it may be just a matter of time before it is investigated and closed down. Hard to understand how Doherty and his wife think that they can run a company so badly and cause stress, suffering and potentially physical harm to thier tenants. There are some evil people in this world and one wonders how the Dohertys and thier colleagues can sleep at night after the misery they have allegedly caused to the reviewers.
By: Unhappy ex-tenant
Feb 01, 2018
Eric is polite and perhaps he is more competent than the director of the company, James Doherty. This does not take away from the poor service provided by this rogue company. Mr Doherty can not be trusted.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Concept Property Letting Ltd
1 Montgomery Place The Village
East Kilbride
South Lanarkshire
G74 4BF
01355 222799

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 79% £300 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 4 7 1 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I have been renting properties through Concep......”

Share on :
Sep 14,2019
Minithumbup
By: '0wen'
Sep 14,2019
1 people found
this helpful
I have been renting properties through Concept for over 5 years and during this period have found the company to be very professional and trustworthy. They also handle any repairs or requests from my tenants. During this time I have never had any complaints from any ...
read full review
Was this helpful? Yes
By: owen mcquade
Oct 24, 2019
View all comments (2)
Hi Concept ????????? If you'd like to let me know your contact details I will forward the relevant information too you directly. ...

“DO NOT USE THIS COMPANY!!!...”

Share on :
Jun 17,2019
Minithumbdown
James
By: 'Threatened'
Jun 17,2019
11 people found
this helpful
Unbelievable that this company is still operating. I had a terrible experience with James Docherty and his run-down property back in 2012. We were a young couple with a child, excited to move into a "reasonably" priced, first, house in our local area. The warning signs ...
read full review
Was this helpful? Yes
By: Alan Campbell
Jul 01, 2019
View all comments (4)
The irony of someone questioning someone else's name when they call themselves Harold, Mrs Cap, Dogery ( and the dozens of other puerile names that they have ) is clearly lost on this individual but for the purposes of this post we shall call our troll " Norman ". It is clear that Norman's unhealthy obsession with our Mr Doherty occupies and hinders his every thought.Therefore to clarify we can confirm that in our last post we were not referring to the many many decent tenants that we have but ...

“Not the worst agent...”

Share on :
Feb 14,2019
Minithumbup
By: 'Richy'
Feb 14,2019
2 people found
this helpful
Just left a property which I rented from this company,, not the worst experience in the world. It was Temporary accomodation paid by my company so I wasn't that bothered. Staff were really friendly and helpful and got my deposit b ck with no probs. ...
read full review
Comment on agent fees
No fees so can't comment
Was this helpful? Yes
By: Ex Concept Tenant
Feb 19, 2019
View all comments (2)
Concept were the worst letting agents that I have ever come across. there was damp, mould, lack of heating, and all sorts of issues. As the owner of the company actually owned the property it was hard to get anything done. He was a in my deeply held opinion, a poor company director and landlord and failed miserably to provide a decent service. ...

“Great Agency...”

Share on :
Feb 14,2019
Minithumbup
By: 'Gillian'
Feb 14,2019
2 people found
this helpful
I have used Concept twice and found them to be very helpful. Any repairs were always done. One time I had to wait about 3 days for the gas engineer to order a part but that is understandable. When I handed in my notice they found ...
read full review
Was this helpful? Yes
By: Concept Let Down
Mar 20, 2019
View all comments (4)
Yet another fake review created by Concept Property Letting Ltd. to try and make their disaster of a company look reputable? ...

“Great service...”

Share on :
Dec 19,2018
Minithumbup
By: 'Aaron'
Dec 19,2018
0 people found
this helpful
I am an ex pat based in Germany, rented my property through this agency, found me a tenant quickly. I manage my own flats and these guys found me a fabulous tenant within two weeks who's been there now for 3 years, took care of all ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Very professional...”

Share on :
Jun 08,2018
Minithumbup
By: 'George'
Jun 08,2018
5 people found
this helpful
Some of these comments are quite unbelievable. I rented a property from Eric about 8 years ago and when I left the property was checked by Eric & Margaret and I got my deposit back without any problem and also got a fantastic reference from them for ...
read full review
Was this helpful? Yes
By: Unhappy ex-tenant
Jun 21, 2018
View all comments (1)
Was the property you rented managed by Concept Property Ltd which is owned by James Doherty? As the company was only registered in 2011 and you claim that the property was rented 8 years ago it may that you have been rented from Eric rather than Concept. Seeing as you know Mr Eric Fraser so well perhaps you could explain what his actual standing is within the structure of the Concept Property Lettings Ltd. agency? Is he a landlord who uses James Doherty's agency or is he a partner of his? ...

“Carol...”

Share on :
Apr 13,2018
Minithumbup
Eric
By: 'Carol'
Apr 13,2018
7 people found
this helpful
Some of these comments are a downright disgrace. I have bought and sold and rented property with Eric over a long number of years. I am a landlord of good standing and welcome any enquiry as to my standing and comments....
read full review
Comment on agent fees
A fabulous agent and very reliable. Eric has sold more property over the years. I would definitely recommend. Carol x
Was this helpful? Yes
By: Tenant
Mar 15, 2019
View all comments (5)
I rather suspect that this is a fake review, as the person seems unable to answer simple questions like which property they rent through Concept Lettings Ltd. ...

“Great service...”

Share on :
Apr 11,2018
Minithumbup
Eric
By: 'Sarah'
Apr 11,2018
7 people found
this helpful
Great service, second time I have used them. Efficient and helpful. Eric is always professional. Good communication. No problems. Highly recommended....
read full review
Was this helpful? Yes
By: Dodgy Doherty
Jun 19, 2019
View all comments (2)
Don't know about the credentials of Eric but the owners of this company ,man and wife, have apparently failed to provide a decent service many of the Concept Property Lettings Ltd. tenants. It should be noted that the majority, if not all, the properties are actually owned by James Doherty. In my opinion he is not trustworthy or very competent in his roles of company director, landlord and maintenance man. I would be willing to testify to this in court and have ample evidence to prove that I hav ...

“Great Agency...”

Share on :
Apr 11,2018
Minithumbup
Eric
By: 'Scott'
Apr 11,2018
8 people found
this helpful
I was a tenant with Concept for almost 3 years and I could not recommend them more. I had a couple of repair issues which they sorted - another time I had to wait almost 4 days for a heating part but thats to be expected when ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joe Cap
Jan 28, 2019
View all comments (5)
Suspect this review is fake as everyone I have ever spoke with has had nothing but hassle and abuse, we rented from this company and it was a nightmare and we were basically ripped off from the start...we always paid our rent and in return we were left without basic facilities on many occasions for unreasonable periods of time...who can live without a toilet or heating etc for over a week...especially when you have small children, total disgrace...I am sure these 5 star reviews are fake as conce ...

“I wish we had seen these reviews before we signed ......”

Share on :
Jan 28,2018
Minithumbdown
By: 'AngusOg'
Jan 28,2018
16 people found
this helpful
I wish we had seen these reviews before we signed our lease in April 2017 as I agree with every thing said by " Avoid at all costs". We had the same problem with the hot water and only got it fixed after numerous phone calls and ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Mrs Cap
Jan 29, 2019
View all comments (11)
It seems concept property letting doesn't take into consideration the constant stream of e-mails and text messages it has sent to tenants of theirs and do they think these people haven't kept these for future use to show how this company have acted? Cyber bullying or trolling is not the same as previous unhappy tenants writing a honest review about their tenancy that btw can prove, the last thing this company wants is having to answer for the abusive and nasty texts/emails they have sent to peop ...

“As a past tenant i would advise anyone to steer ......”

Share on :
Jan 23,2018
Minithumbdown
By: 'James'
Jan 23,2018
12 people found
this helpful
As a past tenant i would advise anyone to steer well clear of this company. It has all been said in all the other bad reviews. Most awful experience ever....
read full review
Was this helpful? Yes
By: James Kilbride
Jan 29, 2019
View all comments (5)
I don't understand why you would call people who have been mistreated by concept property letting trolls and cyber bullies? They are doing absolutely nothing wrong and are entitled to write a negative review based the abuse and mistreatment they have had to endure during their tenancy, why should decent people remain silent when they have the right to be honest and try to help other families avoid suffering the same mistreatment they have had to suffer themselves? I am sorry if you are not happy ...

“I have over the past 10 years bought property from Eric ......”

Share on :
Oct 25,2017
Minithumbup
Eric
By: 'Richard'
Oct 25,2017
7 people found
this helpful
I have over the past 10 years bought property from Eric without any issue. I have only to say that I have always found Eric to be the nicest, and most honest guy I have ever met. I would trust him 100%...
read full review
Comment on agent fees
This is a good agent
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
View all comments (11)
Not sure what is funny? It is disgusting that concept letting would find any of this amusing, and why would someone give their identity online? How would that make a difference? The reason you want these tenants to give their names is so you can attempt to bully them into silence, I would guess you would bombard them with letters threatening court action etc or post nonsense on here about why they are apparently making slanderous statements about your company blah blah blah, defamation has to be ...

“Terrible agency, nothing but hassle. Avoid at all costs!! Damages ......”

Share on :
Apr 30,2017
Minithumbdown
daryl
By: 'AvoidAtAllCosts'
Apr 30,2017
13 people found
this helpful
Terrible agency, nothing but hassle. Avoid at all costs!! Damages all through the house we moved into which the landlord and concept tried to claim we have created even though we sent photo proof that the damages were already throughout the property prior to us ...
read full review
Comment on agent fees
Joke.
Was this helpful? Yes
By: Dissapointed Tenant
Feb 28, 2019
View all comments (4)
After having a terrible time living in an unsafe and poorly maintained property that Concept Property Letting Limited, I can honsestly say that they are an extremely incompetant and untrustworthy letting agency in my opinion. It appears that the director of this company has caused a lot of stress for his tenants and broken thier trust. it is about time that an apopolgy was issued from Concept Property Lettings Limited for the appaling way they have conducted buisness. I do not know how anyone wh ...

“I had been their Tenant for 3 years and I'm very ......”

Share on :
Apr 24,2017
Minithumbdown
James
By: 'Tom'
Apr 24,2017
12 people found
this helpful
I had been their Tenant for 3 years and I'm very glad i have moved. They are quite difficult to speak to and don't respond very well. Every year out of those 3 they had tried to increase the rent! Saying "No" to increase meant I had ...
read full review
Comment on agent fees
Very disappointing experience!
Was this helpful? Yes
By: Ex Concept Tenant
Feb 14, 2019
View all comments (6)
I can confirm that I had a similar experience with CPL attempting to withhold my deposit without first consulting me. It seems that this company is only interested in make as much money as possible no matter and would not think twice about using underhand tactics to keep their tenants' deposits. ...

“I would strongly advise all people to avoid this company.. ......”

Share on :
Feb 20,2016
Minithumbdown
James
By: 'JIM'
Feb 20,2016
16 people found
this helpful
I would strongly advise all people to avoid this company.. I lived in a property for 1 year with them I had constant texts, spoke to in ill manner ... Jim uses bullying tatics when it comes to women he likes to reduce them to tears... My ...
read full review
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
View all comments (5)
This review is very hard to read as it brings back memories from last year when I was in a similar situation caused by these people, It is just so sad that they can act like this and treat people so bad all so they can make money, they don't care that they are making people ill and their life so hard, it is beyond me and I really do not know how they can sleep at night, based on my own experiences I have never met such horrible people before or since and I am glad last year is just a bad memory ...

“our landlord is actually the managing director of this letting ......”

Share on :
Feb 01,2015
Minithumbdown
James
By: 'unhappytenant'
Feb 01,2015
15 people found
this helpful
our landlord is actually the managing director of this letting agency and we have to say we have lived an absolute nightmare for almost 3 years - we have had no heating or hot water for over a week (we have 2 small children and are expecting ...
read full review
What agent could do to change your mind?
2 x ‚£75 credit check fee were paid - CON
Attached Filesnbsp;
Comment on agent fees
2 x ‚£75 credit check fee were paid - CON
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
View all comments (7)
Once again apparently this tenant is telling lies and just has it in for concept property letting and I see a threat of reporting the matter to the police which is ludicrous, so people are breaking the law because they write a negative review that they can prove In the hope that other families don't suffer they way they have, people are allowed to warn each other of bad experiences they have had with people like you, same as if I go to a restaurant and the food is not good I can leave a negative ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Concept Property Letting Ltd, East Kilbride G74 4BF



Find the Best Agent to
Sell or Rent Your Home