We were kind of hesitant to approach letting agents ever again, as we had had a pretty rough experience with certain other ones before, who were only supportive up to the point of signing the tenancy agreement but were nowhere to be found when it came to resolving problems with the property.
Jon and Toby are something else.
From the moment we first stumbled into their office (we were looking at some properties in the area that day) they\'ve treated us foreigners with the sort of disarming courtesy that has eventually caused us to come back to them even after we decided to continue our search in a different area and cancelled viewings with them.
Paperwork was done promptly and professionally.
Unforeseen maintenance issues were swiftly dealt with to a higher standard than expected (and I happen to know a thing or two about maintenance).
I must mention our property manager Clio Spencer, who spared no effort in arranging the visits of the different contractors (carpet cleaner, plumber, heating engineer), and has been in touch ever since.
Not only will we recommend them to any and everybody, but we also hope to use their services when it comes to buying our first UK property.
They\'ve gone a long way to restore our confidence in the lettings industry!