I find the last few reviews utterly unrecognizable from the service I experienced - yet oddly the first batch reflect precisely what I found. Rude, dismissive and unhelpful. In future I will listen to the agents who warned me - use an agent who is a member of a professional body. The Ombudsman thing turned out to be compulsory - they arent members of anything else. My fault - I was warned by KHF and Winkworths - I went for cheap fees without reading the small print. You really do get what you pay for. I was told they has \'finance issues\' - I now know this to be true. Do yourselves a favor and check them out first. I am from the US and assumed too much. I expected qualified people - I got cowboys.
Nice staff - shame about the ethos - And as for their Director - he is rude and unprofessional. Use them at your peril and instead - try KFH and Winkworths - you really get what you pay for. I have heard much about Alex Neil recently - I wont repeat it as it is hearsay - but ask around other agents.