Definitely an agent who "goes the extra mile". To give a lettings example - I had a faulty fridge in the flat, and they said "no problem, we will go round and check what the problem is and if we think it can be replaced". It became clear the fridge couldn\'t be replaced, so they then offered to go to the flat and measure up so I could order a new one. On the sales side, they also got me a good price for my flat, and within a few weeks the flat was under offer. Very responsive, and again, a very personal service. It is quite rare to find an agent who genuinely deserves their fees, but in my opinion, Spencer James is one of them.