I\'ve had considerable dealings with DJ Alexander over the past year, having rented a property and then looked to rent again with them. They do try to be helpful but they are not well organized and do not go out of their way to sort out any problems that occur.
In the previous property I was in, they failed to set up the direct debit correctly for one of my flatmates who ended up calling them each and every month to set a new one up. They said they would inform the electricity company when we moved in, despite 2 reminders from us this didn\'t happen and we ended up getting our first (big) bill several months into the lease. Still, these mix ups do happen and so when the landlord decided to sell that property I decided to put these issues aside and try them again.
I viewed several properties with multiple agents. On one occasion they lost the keys to access the property. On another they lost details of the appointment. On another I was shown the property and made an offer only to be told it wasn\'t on the market. All of these things can happen, I appreciate that and didn\'t get too bothered about it, but a pattern was starting to emerge that perhaps I should have paid more attention to.
Things got worse. I accepted another property and this time actually paid the holding deposit. 3 weeks later, the week before I was due to move in, I was told that the landlord was selling the property! I had nowhere to live after the move in date and was traveling, not to mention that it was an unfurnished flat and I had spent a day looking at furniture to fit it. They did try to sort it out with the landlord, failed, then completely refused to accept any responsibility whatsoever, blaming the landlord entirely. I can see the convenience of that position, but my contract - in the form of a holding deposit - was with them, not the landlord. I don\'t even know who the landlord was. And given their level of organization it is unclear to me how proactive they were in managing the expectations of the landlord. Was he even aware that I had provided a holding deposit for 3 weeks? Why was it cancelled just days before the move? I asked to speak to a manager and supplied a phone number so I could discuss the situation openly and honestly, but this request was simply ignored. When things go wrong it seems to be company policy just to email back and not let you speak to a manager! I suggested compensation and this was simply denied (I would have liked some small token given that I incurred considerable inconvenience, ending up staying on an inflatable bed at my parents and commuting into work while starting my property search again from scratch as all the other properties I had viewed had gone). Subsequently, I got a call from their contents insurers attempting to sell me insurance for the now defunct property. Then, I got a call the night before my (now cancelled) move in date, from their own internal team from the same office, wanting to arrange the move in date! They don\'t appear to talk to each other internally - a pattern I\'ve seen throughout my dealings with them. It seems entirely plausible they didn\'t speak to the landlord early on either.
In summary, they are not fraudsters and it is certainly possible to rent from them if you have to. However they do not place a high value on organization and things frequently go wrong. They do not proactively accept responsibility when that happens. If a manager had called me back about my issues when I asked to speak to one, I probably wouldn\'t be posting this review now. I have dealt with many other excellent letting agencies over the years. If you have the option to avoid DJ Alexander, I would.