Jul 03,2012
By: '.'
Jul 03,2012
3 people found
this helpful
First impressions (at the property valuation) seemed very friendly, helpful and we were extremely pleased with the service offered. Unfortunately from that moment things went down hill. Photos published weren\'t the best quality and descriptions were not what we were hoping, but (our fault as decided we\'d leave it to them as they were the professionals rather than us).

After leaving a set of keys with them, we had 3 viewings, the first, went ok, but we had to call the estate agents to get feedback. 2nd was very unorganised and didn\'t help by the estate agent not knowing what they were doing - leaving the keys at the office as they didn\'t know they had them in the office even though we\'d said we weren\'t going to be at the property. This in turn meant the potential buyer walked away as they couldn\'t wait for them to go back and get the keys, they then didn\'t come back at the time they arranged to later on. . . so a possible sale lost.
3rd viewing - house sold.

From then on, we had very little to do with the estate agents, apart from asking why things were taking so long when the buyers were the ones that wanted to move quickly. Every phone call apart from one, that we made to them asking them to call us back, I had to call them back to get to speak to them. REALLY not very impressed.

Then when it came to the completion date, we received a phone call regarding the keys (and dropped into the conversation was a \'congratulations\').
This coming from a company that is known throughout the county and we were recommended to by relatives, neither of us will be using them again, and certainly do not recommend using them.
VERY unimpressed with customer service. It seems, all they wanted was the money from selling the house and once they knew it was coming, that was the last we heard of them.
What agent could do to change your mind?
Very poor customer service, never returning phone calls - we had to call them to get any feedback to the house viewings and any questions we were asking to be answered, we had to keep calling back each time rather than them returning the calls as they had said they were going to. The only way to get them to call me back was when I said that I was considering pulling out of the sale. Really shouldn\'t have to offer altermatums to get them to do the work done we\'re paying them to do. For the amount of money they were paid, I do NOT consider this value for money in the slightest.
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Was this helpful? Yes
By: Richard Worth Bracknell
Jul 28, 2012
At Richard Worth it is always our aim to achieve for you the best possible price as quickly as possible from a reliable purchaser that proceeds to a satisfactory completion and we are delighted that we have achieved this for you. We also pride ourselves on our customer service and the level of satisfaction from our customers is very high so we were naturally disappointed to discover that in this instance you were not satisfied. As you have written this anonymously we are unable to investigate the particular circumstances surrounding your dissatisfaction but would invite you to write in as we would like to understand your concerns more thoroughly and learn from any mistakes that we may have made.

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Richard Worth Estate Agents

Dorian House, 12-14 Rose Street Wokingham
RG40 1XU

0118 979 6796

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