“Crabtree have been the management agency for a new build ......”
1 Star Review
Nov 16,2017
By:
'DBS'
Nov 16,2017
Branch: London, Marlborough House, 298 Regents Park Road
Services: They manage our building
Would you recommend?: No
Postcode: NW9
Branch: London, Marlborough House, 298 Regents Park Road
They manage our building
Postcode: NW9
8
people found
this helpful
Crabtree have been the management agency for a new build development I've lived in for a year now.
I've been reasonable, polite and patient with Crabtree for the last 12 months. I've given them the benefit of the doubt on numerous occasions where they've had wrong information, no information or not acted upon a query or suggestion. But the reality is they are a dysfunctional agency who charge high prices and are poor at communication.
A few examples:
Upon moving in I made them aware that Sky were offering free communal satellite dish upgrades that could offer a Sky Q service as the one on our block is not the most recent. They ignored me, did nothing about it, and still haven't upgraded it.
Our representative at Crabtree left over 6 months ago and no replacement has been introduced to us. Should I have a query or problem with my block, I have no person to contact directly.
I sent them my car park fob back as it arrived faulty. It took them 4 months to send a replacement back out to me.
I have been very tempted to tell them I won't be paying the next installment of my management fee because at present I cannot see what they're doing and as far as I'm concerned, with no direct representative at their agency, I have no management agent for my block.
8
people found
this helpful
Was this helpful?
Yes
I'm sorry that you have felt the need to leave a negative review about our services. I would be very interested in understanding the details that have lead to this. Please contact me directly on [email protected] to discuss. I will also be able to confirm who your direct Property Manager is, as all Clients have one.
I look forward to hearing from you
John Osborn
Director