Not a friendly company and are just after their fees. Once they have this and even if they are not managing the property they become the most unhelpful, arrogant and unprofessional bunch out there.
Customer service leaves a lot to be desired and they forever cannot accept blame. It\'s always someone else\'s fault. Myself and friends that have had similar experiences through them will never use them again and urge landlords to steer well clear.
What agent could do to change your mind?
Improve Customer Service and stop being so self important. There are ways to go about things sometimes and being obstinate and stubborn is not the best way forward.