I had the misfortune of dealing with The City Rooms last year (2011), I put a holding deposit down on a place in Bethnal Green (looking back it was very over priced) and was later told I couldn't take it because they had already let it!! What the hell was the holding deposit for?! But anyways... I then asked for my deposit back given that they had rented the place I wanted and came into a lot of friction, they tried to claim that because I hadn't rented the place they get to keep the deposit?! Long story short, I filed a CCJ against them and requested a warrant and still not received my deposit back! DO NOT USE THIS COMPANY!