0% lettings valuation accuracy
0% lettings fee satisfaction
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Jun 06,2012
Jun 06,2012
1
people found
this helpful
this helpful
Did not send the correct key when checking in with the inventory clerk.
Did not send the inventory check in report when asked.
Mail box key was posted so had no way of retrieving the mailbox key! Doh!
Did not send a Tenancy agreement when extending our contract.
did not decorate the property even when their was mould and damp showing.
Did not care for the tenant, instead getting the rent and commission for them selves.
On checking out the clerk used did not add the points outlined when we checked in, so looks like they have the check in clerk in their pockets.
Accusing us of not having the property professionally cleaned, even though when we moved in the property had not been professionally cleaned or decorated.
Told the property was last painted in 2009, we vacated in 2012 so expect us to paint and redecorate from our deposit.
Did not send the inventory check in report when asked.
Mail box key was posted so had no way of retrieving the mailbox key! Doh!
Did not send a Tenancy agreement when extending our contract.
did not decorate the property even when their was mould and damp showing.
Did not care for the tenant, instead getting the rent and commission for them selves.
On checking out the clerk used did not add the points outlined when we checked in, so looks like they have the check in clerk in their pockets.
Accusing us of not having the property professionally cleaned, even though when we moved in the property had not been professionally cleaned or decorated.
Told the property was last painted in 2009, we vacated in 2012 so expect us to paint and redecorate from our deposit.
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Latest Reviews
29th Sep 2017
reviewed by 'Emily'
18th Nov 2014
reviewed by 'Lindsay'
10th Jul 2013
reviewed by 'Tenants2012'
7th May 2013
reviewed by 'berkeleywayistheworst'
Opening Hours
Address
Berkeley Way
28 Ely Place
Holburn,London
Greater London
EC1N 6TD
0207 092 8100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £3,600 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sep 29,2017
Sep 29,2017
1
people found
this helpful
this helpful
The worst letting agency I have ever come across in london.
Highly unprofessional in their lack of communication after we had moved out of the property. All emails to date have been in answered in queries as to when we shall be receiving our deposit ...
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Comment on agent fees
High agent fees and not sure what service we have paid for as we haven't received any service.
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Dec 29,2015
Dec 29,2015
1
people found
this helpful
this helpful
Highly unprofessional and unfair letting agency for the tenants. Immediate responses/pro-activeness only if the rent is not in their account on the morning of the due date - but when trying to get ie. our deposit returned, it took 2.5 months with week long gaps ...
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Nov 18,2014
Nov 18,2014
1
people found
this helpful
this helpful
Worst real estate/ managing company in London. Sheena was the only good thing about them but she left and now Alex is making decisions that will ruin this company. Asked them to give my tenant notice- which Alex failed to do at the correct time- ...
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Oct 12,2014
Oct 12,2014
1
people found
this helpful
this helpful
5 reasons why you should NOT use Berkeley Way:
1. They'll keep your deposit
Letting agents are contractually obliged to return your deposit within 28 days. Any charge for damage to the property may be deducted and then disputed by the tenant, but the balance must be returned ...
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Feb 16, 2015
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(2)
Further to the complaint below, the deposit dispute went to arbitration under the 'MyDeposits' scheme. The arbitrator awarded the landlord over 50% of the deposit in compensation for the damages to the house. ...
Jul 10,2013
Jul 10,2013
0
people found
this helpful
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Terrible! We had an on going noise problem with pipes above our bedroom that meant we didnt sleep properly for 7 months. These were reported, a light check done and some minor works but nothing sorted it. We were left very much to ourselves with the ...
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Sep 11, 2013
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(1)
I am sorry to hear that you are unhappy with your experience with Berkeley Way. We persistently strive to resolve tenants’ issues swiftly and efficiently, and it is unfortunate that in your case, there was a latent defect in the building, which meant developers, builders and block managers needed to be involved before the matter could be resolved.
I am particularly sorry if at any point you felt that the issue was not being given our full attention, or, indeed, your landlords – ...
May 07,2013
May 07,2013
0
people found
this helpful
this helpful
Terrible is not a strong enough term for this agency. They are criminally negligent. I have had a mould issue in my flat for more than 6 months, they refuse to do anything about it.
There was also a small outstanding electric bill for the flat ...
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What agent could do to change your mind?
Their jobs.Attached Filesnbsp;
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Oct 15, 2014
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I am sorry that you had a bad experience with Berkeley Way, however there are two inaccuracies in this review that must be corrected. It is sad that we have received a poor review based on something that you thought might happen - and did not! In this instance a slow leak was causing a damp problem inside the flat, which took two contractors several months to trace. When it was clear that the problem could not be resolved, your landlord agreed to release you from the contract, and your deposit w ...
Jun 06,2012
Jun 06,2012
1
people found
this helpful
this helpful
Did not send the correct key when checking in with the inventory clerk.
Did not send the inventory check in report when asked.
Mail box key was posted so had no way of retrieving the mailbox key! Doh!
Did not send a Tenancy agreement when ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:04 PM 06/03/2014 by Alex Reeves
