Rainbow Properties are absolutely USELESS. As a result of their ineptitude, ignorance and utter refusal to shoulder the burden of responsibility I was left pursuing a deposit from my property for over 2 years.

The reason (but not excuse!) for the issue was that at the time of my departure, the property and account was changing hands from Chase-De-Vani (whom I'd entered the contract with) to Rainbow. This caused the initial delay in the deposit recovery as both companies were telling me it was the others' responsibility. The events and correspondence that follow could fill many pages so I'll try to keep it concise.

After several months it was confirmed that it was indeed Rainbow who were responsible for the release of my deposit.

I then went through a similar experience to sburgess0 in that every time I contacted them (roughly fortnightly) I was given one excuse or another and a perpetually unfulfilled promise that they would call me back later/tomorrow/next week.

This whole time there was no explanation offered as to why I could not claim my deposit only empty promises that they were trying to get to the bottom of it all. Obviously amongst all this I tried to resolve it myself through DPS however after placing it in single claim I was told to remove it and put in a normal claim so it would be released, to which they declined the claim and put it in Landlord single claim (for no legitimate reason) effectively putting me in limbo. Furthermore after doing this they never once attempted to make a whole or partial claim against the deposit.

Eventually earlier this year after a particularly stern email I was finally offered an explanation that the account was left in arrears by the tenants who continued the contract after I left and because of this my deposit had become tied up, something that had they released my deposit promptly, when they rightfully should have, would never have happened.

Even after understanding the issue it still took several months and me going directly to DPS for the second time for them to actually release money...

There's far far more to this than I could reasonably fit in a review but regardless of the ins and outs the main issue I took with the whole affair was their incompetence in actually doing anything about anything. The nature of the situation could never have been so complex that it could not have been understood and resolved with little more than an afternoons investigation yet still I was messed around chasing them up for literally years.

As they had nor made any claim, their lack of action can only be put down to extreme laziness or negligence.

Do you really want someone like that in charge of your property?

0/10