Nov 08,2017
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By: 'Ema Hazan'
Nov 08,2017
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this helpful
WORST EXPERIENCE EVER. Dealing with another agency after RE/MAX proved us that * DOES NOT KNOW HOW TO DO HER JOB. Please let her know that :
- asking for 6 month rent to be transferred into the agency's account BEFORE the offer was accepted is illegal.
- an offer must be stated in WRITING, not orally. Otherwise, it has not legal basis.
- the money leaving the account legally means that the payment has been done. Therefore there should be a contract or some sort of guarantee in return. It is called consideration, basic of contract law.
- Yelling does not make your opinion more valuable. Customer service should be the core of your job. Same, please make an effort to put the basic forms in your emails.

After paying a six month rent to RE/MAX, my flat mate and I were left on the street, without any guarantee or contract, and having to wait for the money to be cleared in RE/MAX account in order to move in the apartment. For *, it was not problem. "Just get another hotel room", I quote. After 4 days, the money was finally cleared, but the tenant refused our offer. Money had to be refunded, relying only on REMAX good faith as we did not have any offer in writing that would explain the procedure in this case. It was then back to the start.
During the whole process, dealing with Mrs. Watson has been nothing but stressful, due to her extremely aggressive and unprofessional attitude.

As stated, dealing with another agency in London after this disaster, it was obvious who unprofessional and DANGEROUS this agency is. Please, keep your money and deal with another agency.
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