100% sales valuation accuracy
67% sales fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Nov 12,2017
Nov 12,2017
3
people found
this helpful
this helpful
Very bad staff, owner of the company himself is a dishonest, shameless, unethical,unprofessional and fraudulent person. Never go with this agent. They give you false promise & will try to misguide you all the time. I got in to one transaction to buy the property. When I booked my viewing it was my condition that seller will move from the property as soon as legal proceeding will be completed, If seller agrees only then I will buy this property.
The property agent gave me in writing that he agrees with this condition. As soon as offer accepted by seller; they started to put pressure on me by saying if you want to complete this transaction in 6 to 8 weeks give us approved mortgage & solicitor detail in next 48 hours. They did not allow me to make any inquiry about the property, seller in the market and buyer protection to protect me etc. I was the first time buyer and did not know lot about this market.
I provided all details. After one week, there was no response from seller or agent & by the time my bank valuation was due. Agent was informed & marked in all communication that where I am. I reconfirmed from agent again that seller is still ok. Agent informed me that yes, seller wants to sell the property & happy with turnaround time. In one week, I spent £1200 pound on the confirmation of the agent.
After that agent started to tell lie to me & I was really misguided badly, first he said me that seller is moving to Northern Ireland & looking property there hence changing the solicitor. Second time he said that now seller is moving to Northampton. Third time he said that seller is looking for rental accommodation.... fourth time he said that seller is looking to buy new property for himself first then will sell this property.....in all these my one month was passed & I was trying to call them but nobody was responding me correctly and they were making excuses that we will talk to seller, we are meeting him directly & will let u know etc etc...
After all these frustration,I went to his office to meet him directly & then I explained him all my situation etc in detail...I told him that I know that in this country there is no law to prevent the seller or buyer to change their mind till the time contracts are not exchanged. But when we are trusting on the agent & agent gives something is writing it means lot and moreover they have some moral & professional responsibility as well. I told him to reimburse me only the valuation & solicitor fees because all expenses i have incurred when you confirmed me everything in writing.
He told me if u will not go from my office I will call the police and started shouting at me like anything...... he was threatening me that he will call the police and used very abusive language for me. He really misbehaved with me. I have made my complaint against him to Property Ombudsman as well. Loss of money is fine but this is not the way to treat & talk to client or anybody. Everybody should maintain professional ethics & morality and respect also. Hopefully this will not be the case next time with anybody, I would not recommend this agent to anybody.
The property agent gave me in writing that he agrees with this condition. As soon as offer accepted by seller; they started to put pressure on me by saying if you want to complete this transaction in 6 to 8 weeks give us approved mortgage & solicitor detail in next 48 hours. They did not allow me to make any inquiry about the property, seller in the market and buyer protection to protect me etc. I was the first time buyer and did not know lot about this market.
I provided all details. After one week, there was no response from seller or agent & by the time my bank valuation was due. Agent was informed & marked in all communication that where I am. I reconfirmed from agent again that seller is still ok. Agent informed me that yes, seller wants to sell the property & happy with turnaround time. In one week, I spent £1200 pound on the confirmation of the agent.
After that agent started to tell lie to me & I was really misguided badly, first he said me that seller is moving to Northern Ireland & looking property there hence changing the solicitor. Second time he said that now seller is moving to Northampton. Third time he said that seller is looking for rental accommodation.... fourth time he said that seller is looking to buy new property for himself first then will sell this property.....in all these my one month was passed & I was trying to call them but nobody was responding me correctly and they were making excuses that we will talk to seller, we are meeting him directly & will let u know etc etc...
After all these frustration,I went to his office to meet him directly & then I explained him all my situation etc in detail...I told him that I know that in this country there is no law to prevent the seller or buyer to change their mind till the time contracts are not exchanged. But when we are trusting on the agent & agent gives something is writing it means lot and moreover they have some moral & professional responsibility as well. I told him to reimburse me only the valuation & solicitor fees because all expenses i have incurred when you confirmed me everything in writing.
He told me if u will not go from my office I will call the police and started shouting at me like anything...... he was threatening me that he will call the police and used very abusive language for me. He really misbehaved with me. I have made my complaint against him to Property Ombudsman as well. Loss of money is fine but this is not the way to treat & talk to client or anybody. Everybody should maintain professional ethics & morality and respect also. Hopefully this will not be the case next time with anybody, I would not recommend this agent to anybody.
Comment on agent fees
Overall agent is very bad.
Was this helpful?
Yes
Yes
Feb 05, 2019
Firstly I am sorry to hear your feedback, and again apologise for the service you say you have received, unfortunately there is nothing legally binding to say that the Vendor will have to go through with the transaction, and yes you are correct we will always confirm in writing that an offer has been excepted.Unfortunately we are not responsible for our clients decisions and have to respect their wishes.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Jul 2021
reviewed by 'Elaine Stewart'
10th May 2021
reviewed by 'Paulette'
12th Nov 2017
reviewed by 'Anonymous'
16th Mar 2014
reviewed by 'Phil'
16th Aug 2013
reviewed by 'Ondhia'
Opening Hours
Address
Robertson Phillips
40 Station Road
North Harrow,Harrow
Greater London
HA2 7SE
020 8863 1122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £345,000 | £6,800,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 7 | 0 | 1 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 16,2021
Jul 16,2021
0
people found
this helpful
this helpful
What a fantastic service we recieved from the team at Robertson Phillips North Harrow.
They were profession, knowledgeable, enthusiastic and extremely supportive.
If you are selling or buying a house this is the agent to use.
Thanks Ross, Jordan, Kylam and Anita. (The best team ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2021
May 10,2021
0
people found
this helpful
this helpful
Kylam, Jordan, Ross and Sandip are simply amazing! They helped me complete a challenging sale that was proving so stressful. Kylam was particularly fantastic. Why? He kept me informed all the time, doing everything he possibly could to ensure the sale went through from exchange ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2017
Nov 12,2017
3
people found
this helpful
this helpful
Very bad staff, owner of the company himself is a dishonest, shameless, unethical,unprofessional and fraudulent person. Never go with this agent. They give you false promise & will try to misguide you all the time. I got in to one transaction to buy the property. ...
read full review
read full review
Comment on agent fees
Overall agent is very bad.
Was this helpful?
Yes
Yes
Feb 05, 2019
View all comments
(1)
Firstly I am sorry to hear your feedback, and again apologise for the service you say you have received, unfortunately there is nothing legally binding to say that the Vendor will have to go through with the transaction, and yes you are correct we will always confirm in writing that an offer has been excepted.Unfortunately we are not responsible for our clients decisions and have to respect their wishes. ...
Mar 16,2014
Mar 16,2014
0
people found
this helpful
this helpful
We had to sell my mother's house, under power of attorney, after she went into a care home and needed the agent to fully manage the sale, because we live 100 miles away. Paul started by listening carefully to what we needed, then explained step by ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2013
Aug 16,2013
0
people found
this helpful
this helpful
We are extemely pleased to have chosen Robertson Phillips as our sole agents for the sale of our property. We found them to be very professional.
Within the first week we had second viewings and offers on the table. We were kept informed throughout the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2013
Jul 03,2013
1
people found
this helpful
this helpful
We chose Robertson Phillips as they have a high profile in our immediate area and appeared very confident that they would be able to sell our house. They seemed genuinely keen to market our property, much more so than another local agent we contacted. Within ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2013
Jun 28,2013
0
people found
this helpful
this helpful
As my aunt has had to go into a home and the rest of the family live miles from Harrow, we needed a lot of support with house and garden clearance. Paul put us in touch with a fantastic company, Bowens, who cleared the house ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2012
Dec 17,2012
1
people found
this helpful
this helpful
Very professional service! Always kept me updated with progress. Good at chasing solicitors! Very impresses with Robertson Phillips. I will 100% recommend them to anyone looking to buy or sale a property!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2012
Aug 06,2012
2
people found
this helpful
this helpful
I used Robertson Phillips to sell my property in West Harrow, I must say from the moment the gentleman came over to value my house to the time they sold it they were very helpful and efficient.
We found our property with them in North ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2012
Jan 04,2012
3
people found
this helpful
this helpful
They have been the worst estate agents I have dealt with in the whole of harrow, they never kept me updated with a property we were in the throes of purchasing. One particular gentleman that we had the misfortune of dealing with 'Paul' was rude ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
