Property when taken over on 1/7/11. House was very dirty there was 2 inches of water in cellar where electrical fuse box and electric meter was located, so we were unable to read meter. When we in formed Pinnacle Letting and property maintenance managers who told us that the cellar was not part of the rental. When we asked how we were to get a meter reading she told us to stand in the water and get one. When we said about h&s she said then don't get the reading. We are all coming out of the property early as pinnacle could not careless about the tenants especially if you are students. We would like to go public about the way in which tenants are treated in student areas and the sub standard accommodation they are given. So find another letting agency, we are trying our best to get them blacklisted at all the uni sites in Cardiff complete shame of an outfit.
What agent could do to change your mind?
Agent could have tried harder to resolve issues when first raised at beginning of tenancy agreement. Only doing something now (10 months into agreement) because landlord has some poor gullible student going in there in July paying ‚£30 more each a week.