“The WORST estates agents I've ever used throughout my 5 years ......”
1 Star Review
Nov 09,2017
By:
'Louise'
Nov 09,2017
Branch: London, 146 Roman Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3
Branch: London, 146 Roman Road
Lettings (as a Tenant)
Postcode: E3
7
people found
this helpful
The WORST estates agents I've ever used throughout my 5 years in London.
Shocking treatment, extremely unprofessional, rude and unreliable. Throughout my time with Keystones, we had multiple issues with our boiler in which we had no hot water, along with various parts of the property that had leaks or needed repairing. Emails with either never replied to or they took days to reply, and even then offered a half hearted solution; we had no hot water for nearly a week in winter, which was total unacceptable. Not that they cared. They refused to rectify a health issue of mould in the bathroom which occurred due to having no extractor fan, despite promising upon viewing the property that an extractor fan would be installed; it wasn't. We were told it was in our contract to deal with the mould (wasn't stated at all) and that if we didn't address this, we would lose our deposit.
Upon leaving the property, we cleaned the property top-to-bottom, after reading the below reviews, made sure we have the correct notice and took pictures of everything. We handed the property back cleaner than what we received it. Keystones charged us over a quarter of our deposit for a range of 'damages', which were completely unjustified and fabricated. We even sent them photos proving they had edited their inventory photos in order to charge us; which were not the photos we signed upon check out. They made us wait two hours before they arrived to do our check out, and had such a rude attitude throughout the entire time we had them as our landlord. They even charge you £48 for a referencing fee when you leave them! Their contract fees are extortionate (£350 renewal) and 'fair wear and tear' isn't a thing to them - you will be charged.
I would NEVER recommend them and I urge anyone potentially looking to rent with them, not to. If you want to lose money, be treated with disrespect (especially if you are a woman speaking to Shahan) and feel hopelessly distressed at the lack of solution or communication, then Keystones Properties on Roman Road is the one for you.
I honestly wish I had seen the reviews before we signed the contract; they don't even deserve one star. Disgusting customer service. And I think their response to the reviews submitted below prove it.
Comment on agent fees
£350 plus £48 for a referencing fee when you, disgusting.
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