I found the whole process with Express Agency very friendly and transparent. Communication was never a problem, prompt and clear. They were especially good when it came to negotiations. They encourage a quicker process and seem to stay on top of their game. They are fair and realistic given the current climate when dealing with sales. This helps keep things moving in a potentially stagnent market. We had the whole purchase wrapped up in just a couple of months. Being a first time buyer I was guided through what can seem a complex process and I am now the owner of my first house and I am very happy.