Put property on the market for 12 weeks contracted period. Told that I would pay 1.5% +VAT if property sold. Also Alex Knight took from me £120.00 which I was lead to believe was in case I pulled out within the contract period. However on terminating the agreement after 12 weeks and have had only about 1 viewing I was told that the £120.00 fee was non-refundable. This I could not believe. Searching the contact details written by Alex Knight there is no mention of this "Marketing fee" and the brochure states "No Sale No fee". Having challenged Alex Knight about this I was told that I was the only one ever to have complained (he should look on the internet!) and then started to tell me what other agents did. The upshot being that basically I was told to "go away". I feel totally conned by Bairstow Eves and Alex Knight in particular. Others on the net have had this experience from other of their branches. I would call this theft by deception. I propose to take the matter up with the Property Ombudsman. I would not recommend Bairstow Eves in any way. My feeling is steer well clear of them.