Beyond terrible. We moved in to the property as students doing a year in industry in professional roles. They told us it was the only house available at the time, which misled us into taking it.
When we moved in the whole house was dirty. So we had to delay moving in by a week. They said it had been professionally cleaned.
There was an infestation of fleas. When we told staff they took a day to do anything. Then they visited told us they couldnt see fleas and it was fine. After an argument, they eventually agree to send out an exterminator. We had to live in a dirty house, infested with fleas for 2 weeks just after starting a new job.
After a few months when the weather was deteriorating we discovered the roof leaked in several places. They ignored emails and phone calls then would eventually tell us it was being fixed. No conformation of anyone coming to fix it and then at the next rain the leak would reappear. Near the end of the tenancy they told us the roof, still leaking, was not going to be fixed.
There was extensive damp in the property and my health has been affected which they dont seem to care about.
Staff are argumentative, threatening, uncooperative and very unhelpful.
They are currently trying to get us to have the house professionally cleaned even though the property is deemed unworthy of being repaired!
We are now struggling to get our deposit back, which was well over one months rent. Almost two.
Disgusting company who have taken advantage of two 20 year olds.
What agent could do to change your mind?