Ok, so where to start - I am a very experienced landlord and these guys are extremely unprofessional and do not keep their word. They are quick to throw problems your way (even when they are meant to managing the property!) - the only positive aspect is that they use to have good rates, up until now. I have experienced dealing with this estate agent for a long time (on and off) and when their manager is unresponsive and has very broad "sloping" shoulders it gives you a good idea of what the rest of the staff are like...YOU HAVE BEEN WARNED!!!