This is my first experience of renting and of using a letting agent. So I have no proper point of comparison.
Mr Oliver was pleasant, helpful and courteous and prompt in replying to email questions at all times.
As it turned out, the property that I ended up renting has turned out to be less than ideal due to issues (poor soundproofing between apartments) that were not apparent during viewings and which only became apparent after moving in. I would contend that agents need to be more aware and knowledgeable about such things, as for some of us they are really important.