My flatmates and I are in the process of renting a flat from Clifton Property on Whiteladies road, and we have found the service to be extremely poor. The first few dealings with them went fairly well, until the filling out of guarantor forms in which they took a month to point out (as a matter of \'extreme urgency\') that one of the guarantors was not acceptable as they did not live in the UK. We found a new guarantor and sent off the forms by post, but 3 weeks later we recieved a harshly-worded email in which they declared they had not recieved them. I called the staff, who were pretty unhelpful, and refused to admit to an error on their part. We then had to fill out the forms for the THIRD TIME and physically post them through their letterbox to ensure they were not lost again.
And then we came to the standing order. We all filled in the forms which said that the payments would be on the 2nd of every month. Then, surprise surprise, we recieved an email several weeks later saying that they had made a mistake in the forms, and the rent was in fact to come out 7days earlier, on the 25th of each month. Now two of us find ourselves in a postion of being unable to pay our first months rent, and Clifton Property will do nothing about it.
All in all, avoid this agency if you are a student!