Martin & Co
Stirling, FK8
3.8/5, 49 reviews
73% recommended
81% sales valuation accuracy
80% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction



Property Features


“I was using this company for 3 years at first everything ......”

Share on :
Oct 31,2017
Minithumbdown
By: 'Anne'
Oct 31,2017
1 people found
this helpful
I was using this company for 3 years at first everything was okay but now they are an absolute joke. I had several concerns late payment of rent and always had to phone them to get them to take action. Inspection reports were not completed properly. Denial of pets in the property when the place had its wood scratched and chewed all over. What is the point in taking a pet deposit when they do not take any notice and refund it.I have been left out of pocket by several hundred pounds due to people not taking pride in their work. Service is not to be recommended.
Comment on agent fees
Full months rent to advertise the property then monthly 10% plus vat.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Martin & Co
14 King St
Stirling
Stirlingshire
FK8 1AY
01786 448812

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 80% £0 £0
Lettings 76% 83% £375 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 5 17 6 0 0 1 0 1 2
Areas covered
  • FK8
  • PH4
  • FK7
  • FK9
  • FK10
  • FK11
  • FK12
  • FK13
  • FK14
  • FK15
  • PH3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

No Properties

“Responsive, friendly and patient - we couldn't have asked for more...”

Share on :
Mar 15,2023
Minithumbup
Pauline
By: 'Archibald'
Mar 15,2023
0 people found
this helpful
We moved up from London so most of the arrangements had to be over the phone or email - Pauline made this really easy with her quick response time, clear communication and patience with newbie questions. She made the process as pain free as possible ...
read full review
Was this helpful? Yes

“Pauline at the Stirling branch has been helpf......”

Share on :
Feb 28,2023
Minithumbup
Pauline
By: 'SM'
Feb 28,2023
0 people found
this helpful
Pauline at the Stirling branch has been helpful since the start of my tenancy. She has always been great at explaining things to me and always answers any query promptly. If there have ever been any issues Pauline has quickly sorted then out. We have ...
read full review
Was this helpful? Yes

“Lily Johnstone...”

Share on :
Jul 12,2022
Minithumbdown
By: 'Kelty'
Jul 12,2022
0 people found
this helpful
My flatmate and myself travelled 2 hours together to view a property let by this company and the agent didn't even turn up to the viewing. When I called to ask about this I was basically told the viewing didn't exist and they didn't even bother ...
read full review
Attachments

Review file
Review file
Review file
Was this helpful? Yes

“Arlene was so accommodating and helpful throu......”

Share on :
May 18,2022
Minithumbup
Arlene
By: 'Lauryn'
May 18,2022
0 people found
this helpful
Arlene was so accommodating and helpful through the duration of our rental. Any maintenance issues we had were sorted in a flash and this was definitely one of the easiest and straightforward rentals I have experienced. Would definitely recommend!...
read full review
Was this helpful? Yes

“Thank you...”

Share on :
Apr 26,2022
Minithumbup
Pauline
By: 'Caroline'
Apr 26,2022
0 people found
this helpful
A big thank you to Pauline for all the help and support she has given us over the last 9 years while renting out our property. Great communication and helpful advice always....
read full review
Was this helpful? Yes

“Good service received...”

Share on :
Apr 06,2022
Minithumbup
Pauline
By: 'Edith'
Apr 06,2022
0 people found
this helpful
Great help and speedy communications from Pauline over the years that I have dealt with Martin & Co. She always dealt with any problems promptly...
read full review
Was this helpful? Yes
By: Imtiaz Ahmed
Apr 06, 2022
View all comments (1)
Thank you so much for the positive review Edith, your feedback is very much appreciated. Best Regards Imtiaz Ahmed ...

“Arlene was very supportive and couldn't do mo......”

Share on :
Mar 16,2022
Minithumbup
Arlene
By: 'Mary'
Mar 16,2022
0 people found
this helpful
Arlene was very supportive and couldn't do more to get us out of our plumbing problems. She handled the situation very well and couldn't have been more helpful....
read full review
Was this helpful? Yes

“Kudos to Arlene McKenna...”

Share on :
Feb 03,2022
Minithumbup
Arlene
By: 'Lynne'
Feb 03,2022
0 people found
this helpful
So this review is not for Martin and Co, the company, as we had some real communication issues with the owner and our tenant was not happy with the way he was treated either. This review is for Arlene McKenna who works at the Stirling ...
read full review
Was this helpful? Yes

“Absolutely fantastic communication throughout......”

Share on :
Oct 25,2021
Minithumbup
Sharon
By: 'Shirley'
Oct 25,2021
0 people found
this helpful
Absolutely fantastic communication throughout. Took the worry and stress out of moving to a new home . Nasreen Sharon and Pauline were brilliant .Couldn't have asked for anymore...
read full review
Was this helpful? Yes

“Pauline is amazing.She will go above and bey......”

Share on :
Oct 21,2021
Minithumbup
Pauline
By: 'Sandra Tobolska'
Oct 21,2021
0 people found
this helpful
Pauline is amazing. She will go above and beyond to help you out as a tenant. Could recommend her enough. Thank you for 7 years of help, advice and support....
read full review
Was this helpful? Yes

“Tenancy/Property management...”

Share on :
Oct 06,2021
Minithumbup
Karen
By: 'Lucia'
Oct 06,2021
0 people found
this helpful
Very positive experience, great support and service, and our agent Karen who has been taking care of us is a star😊. Thanks...
read full review
Was this helpful? Yes

“Pauline Wilson has been our agent for 7 years......”

Share on :
Aug 09,2021
Minithumbup
Pauline
By: 'Andy Eadie'
Aug 09,2021
0 people found
this helpful
Pauline Wilson has been our agent for 7 years, very friendly and considerate. Any problems we had, Pauline got it sorted very quickly with no stress or fuss. More of a friend than an agent 👍...
read full review
Was this helpful? Yes

“Our experience with Martin & co has been top ......”

Share on :
Jun 02,2021
Minithumbup
By: 'Mr & Mrs Duncan'
Jun 02,2021
0 people found
this helpful
Our experience with Martin & co has been top notch, from the moment we viewed the property then moved in and when something needs fixed they are quick and efficient at getting things moving and sorted very quickly . A much better experience than our previous rentals ...
read full review
Was this helpful? Yes

“After changing letting agents to Martin & Co ......”

Share on :
May 31,2021
Minithumbup
By: 'Shirley'
May 31,2021
0 people found
this helpful
After changing letting agents to Martin & Co it was like night and day. Excellent communication from them and always very helpful with any queries I have and dealing quickly and efficiently with tenant queries also....
read full review
Was this helpful? Yes

“This firm has been caught falsifying bank sta......”

Share on :
Dec 02,2020
Minithumbdown
Imtiaz
By: 'SJ'
Dec 02,2020
3 people found
this helpful
This firm has been caught falsifying bank statements, making up property repairs invoices and overcharging unsusceptible landlords. Apparently the overcharging is rife in the franchise. There are plenty other agents in the area that do lettings. Avoid Martin & Co https://www.dailyrecord.co.uk/news/...
read full review
Was this helpful? Yes

“Very easy quick experience with Martin & Co, ......”

Share on :
Jul 01,2020
Minithumbup
Nasreen
By: 'Kieran'
Jul 01,2020
0 people found
this helpful
Very easy quick experience with Martin & Co, they made sure all our enquiries were dealt with correctly and efficiently. Would definitely recommend going with this agency....
read full review
Was this helpful? Yes

“A positive experience with Martin & Co while ......”

Share on :
May 05,2020
Minithumbup
Nasreen
By: 'Grant'
May 05,2020
0 people found
this helpful
A positive experience with Martin & Co while arranging to rent a new property. Always on hand to offer clarity and support, in spite of the challenging circumstances of the covid outbreak forcing staff to work and communicate remotely....
read full review
Was this helpful? Yes

“Stirling Cowboys...”

Share on :
Apr 30,2020
Minithumbdown
By: 'Stewart'
Apr 30,2020
0 people found
this helpful
Tried to rip off my Daughter to the tune of £140 for cleaning as her tenancy ended!! Would say BEWARE if you ever have any dealings with this bunch of cowboys. Looking forward to the Property Ombudsman view of it....
read full review
Was this helpful? Yes

“Great team, always been there when needed and......”

Share on :
Mar 18,2020
Minithumbup
Pauline
By: 'Adam'
Mar 18,2020
0 people found
this helpful
Great team, always been there when needed and super supportive to us tenants. Pauline especially was fab and we owe you all a massive thanks!...
read full review
Was this helpful? Yes

“Excellent customer service, tenants moved out......”

Share on :
Feb 19,2020
Minithumbup
By: 'Kath'
Feb 19,2020
0 people found
this helpful
Excellent customer service, tenants moved out & new vetted tenants found very quickly. All staff throughly professional with no questions being too silly to follow up....
read full review
Was this helpful? Yes

“professional and friendly service...”

Share on :
Jan 19,2020
Minithumbup
Helene
By: 'Ray'
Jan 19,2020
0 people found
this helpful
From the first contact through to securing tenancy and beyond with support the Stirling team have been first class. Helpful and quick to respond to any questions and arranging to have maintenance issues rectified with total professionalism....
read full review
Was this helpful? Yes

“Helene...”

Share on :
Jan 18,2020
Minithumbup
Helene
By: 'Struan'
Jan 18,2020
0 people found
this helpful
Helene has been very good at ensuring any required works are done. She keeps us updated on the progress of any issues and chases the various parties involved to keep everything on track....
read full review
Was this helpful? Yes

“Fantastic, trustworthy service...”

Share on :
Jan 15,2020
Minithumbup
Pauline
By: 'Alan'
Jan 15,2020
0 people found
this helpful
Pauline and team at Martin & Co, Stirling, were terrific in helping me find and secure the tenancy on the property that I wanted. They were always at the end of a phone or email. They are positive, very professional and personable at all times. They ...
read full review
Was this helpful? Yes

“Flat let in Stirling...”

Share on :
Dec 30,2019
Minithumbup
Sharon
By: 'David'
Dec 30,2019
0 people found
this helpful
Excellent service - from viewing through to collecting the keys - everything was organised and very efficient - prompt and responsive communication...
read full review
Was this helpful? Yes

“They helped me get a place with little stress......”

Share on :
Dec 22,2019
Minithumbup
Nasreen
By: 'Mark'
Dec 22,2019
0 people found
this helpful
They helped me get a place with little stress and the staff are help full and friendly. I'm now sat in my new place having a beer thanks to them ?...
read full review
Was this helpful? Yes

“Martin and Co - Stirling Branch...”

Share on :
Nov 08,2019
Minithumbup
Karen
By: 'Alan'
Nov 08,2019
0 people found
this helpful
Martin and Co - Stirling Branch: I have been renting out my one bed flat with Martin & Co for over 8 years. Over those 8 years the customer services has truthfully been mixed. However the customer service at the moment is excellent. Especially with my main contact ...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Nov 08,2019
Minithumbup
Tracey
By: 'John'
Nov 08,2019
0 people found
this helpful
I have been with Martin & Co Stirling for a number of years, From the beginning of the year there have been a few staff changes and the office is a much more friendlier place than it was at this time last year. Recently I had ...
read full review
Was this helpful? Yes

“We have dealt with Martin and Co since they t......”

Share on :
Oct 15,2019
Minithumbup
Pauline
By: 'Paul'
Oct 15,2019
0 people found
this helpful
We have dealt with Martin and Co since they took over our previous property management company but all the time with the same person, Pauline Wilson. We found her to be very helpful and courteous and very professional in her approach. We wouldn't hesitate to ...
read full review
Was this helpful? Yes

“I have found this group of professionals to b......”

Share on :
Sep 13,2019
Minithumbup
By: 'Steven'
Sep 13,2019
0 people found
this helpful
I have found this group of professionals to be very helpful and knowledgeable. I am aware that they had some staffing issues but have dealt with these now and are back on top of their game. I would recommend (and have) and cannot complain at ...
read full review
Was this helpful? Yes

“So so glad to say I never have to deal with Martin & Co STIRLING again!!...”

Share on :
Aug 20,2019
Minithumbdown
By: 'Tina'
Aug 20,2019
4 people found
this helpful
I am so glad to finally say I never have to deal with Martin & Co STIRLING again. I've been waiting a while to write this review, from top to bottom from start to finish this entire company is a disgrace as a letting agent, every ...
read full review
Was this helpful? Yes
By: Imtiaz Ahmed
Aug 21, 2019
View all comments (1)
Hi Tina. Very disappointed to hear that you were not happy with the service provided. I see that you left another bad review for us in Jan 2019 and another one today. I cannot find your details on our system so if you would please let me know whether you were a tenant or a landlord and what property your complaint relates to with I can look into your complaint further. We have an official complaints policy so please address your complaint to our Manager Tracey Horton. Thanks ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Martin & Co, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

We aim to deal with your concerns promptly, effectively and in a positive manner.

If you have a complaint about the service that you have received from the Martin & Co local office* you should put your concerns in writing to the address noted below. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the address below, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:

The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP
Please refer to your Martin & Co local office* for complete TPO procedures
Last updated at 9:54 AM 02/08/2017 by Imtiaz Ahmed

Awards won by Martin & Co, Stirling FK8 1AY



Find the Best Agent to
Sell or Rent Your Home