“October 2017. The Property Ombudsman found in our favour in respect ......”
1 Star Review
Oct 30,2017
By:
'Richard'
Oct 30,2017
Branch: Swindon, 23 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SN25
Branch: Swindon, 23 Commercial Road
Sales (as a Vendor)
Postcode: SN25
1
people found
this helpful
October 2017. The Property Ombudsman found in our favour in respect of a complaint ref Swindon's Richard James Estate Agent. Three of our complaints upheld. Proposed compensation too. RJ failed to operate a complaints process - failed to acknowledge and respond to a complaint, sent aggressive emails to someone with poor health issues when asked not to by a Solicitor and failed to advise how we could escalate a complaint. Their internal complaints process is non-existant, peverse, biaised. Do not attempt to sell your home through this Agent.
Comment on agent fees
Bad. They did not deserve a fee in our case.
1
people found
this helpful
Was this helpful?
Yes