100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
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Oct 29,2017
Oct 29,2017
5
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I rented with Julie Twist for two years and a half and would NOT recommend them to anyone. Perhaps you will be treated well if you are buying a house or a landlord but I'm confident you will not if you are renting. Here are a small sample of the problems we experienced which are primarily due to appalling communication and customer service. Just to confirm, we were paying £995 for our luxury flat in the city centre every month and I always paid my rent on time for the whole of that two and a half years.
1. We were without hot water in the flat for SEVEN WEEKS in 2015 whilst we waited for Julie Twist to simply send someone out to fix our boiler. When Julie Twist finally sent a plumber (after seven weeks) the plumber suggested as a temporary solution to put the boiler on boost until the problem was solved (at significant cost to us). Luckily our landlord offered us a month's free rent as a gesture of goodwill but Julie Twist offered us no goodwill gesture or apology at all.
2. Approximately £1000 of our rent which we paid to Julie Twist was not passed on to our landlord over a period of several months in 2017 and as a result our landlord said we had not paid on time. We had to investigate where the money was which was very stressful as we were concerned our money had gone missing. Once it came to light that Julie Twist had kept the money and not passed it on to the landlord, Julie Twist did not issue us an apology despite the stress this missing £1000 caused. I still do not understand to this day why the money was kept by Julie Twist.
3. When we first moved in we informed by Julie Twist there was a problem with the dishwasher. Someone from the maintenance team came to look at it after several weeks. It was not for two YEARS after several emails from us and subsequent call outs that it was discovered by the maintenance team we had a fatberg appx 10cm long which was blocking the pipe and causing the problem which was also blocking the kitchen sink. I insisted during this two years there was a sink blockage but this idea was never entertained. No apology or compensation was offered for the time we had taken to repeatedly contact Julie Twist or for the cost of multiple dishwasher cleaning materials we had purchased.
4. Other maintenance issued included waiting over seven weeks for our table to be fixed and waiting over two months for the mirror to be put up in the main bathroom (since it had not been put up when we moved in). Other delays included the door being put back on the fridge and delays to the removal of the shelves at the start of the tenancy.
5. We had to wait over a month to HEAR from Julie Twist about when we could expect to have our deposit returned after we moved out this September. During this time Julie Twist made NO attempt to get in touch with us about when our deposit would be returned, the only reason I found out when our deposit might be returned was because I spent many lunch breaks calling/ emailing Julie Twist myself. I suspect if I hadn't, Julie Twist would still have our deposit. Finally after multiple calls/ emails from myself I found out that £173 had been deducted from our deposit. Out of this £173, £54 was for cleaning we had already paid for through Julie Twist prior to moving out which was eventually deducted after I questioned it (of course this wasn't simple and had to be checked with various people and took days to sort). We were also charged for tasks e.g. cleaning out the fridge which I actually did myself (pictures were taken by Julie Twist before I had the opportunity to clean out the dirty fridge). I was very concerned therefore why we were being charged for so many hours of cleaning so I asked for a break-down of cleaning costs but none was ever given. In total we were charged for 6 hours cleaning (on top of curtain cleaning etc) which is ridiculous for a 2 bedroom flat given my bedroom and bathroom were both spotless when I moved out. I repeatedly asked for a breakdown of cleaning costs but I was simply told that the cleaner had been parked at the property for 6 hours and they were a trusted cleaner so that was that.
6. What was incredibly frustrating with all of these above situations (and others not mentioned) was how we rang up/emailed and were passed on to others/ ignored/ assured our calls would be returned etc etc and none of this happened. Given I am a teacher and cannot ring up until the end of school it made it very difficult (like anyone who works) to call up Julie Twist at all. Just to give you an example, on Wednesday 3 September 2015 I rang up Julie Twist and told Margaret at Julie Twist that the water in our shower was freezing. I had been away on holiday for three weeks and assumed that as I had spoken to Margaret at the start of August about the hot water situation it would have been fixed whilst I was away. However, the water had not been sorted. Margaret again reassured me it would be looked into when we spoke on 3 September. Because I had heard nothing back I rang up Julie Twist on Friday 5 September and asked to speak to Margaret. I was told she must be in a meeting as she wasn't picking up the phone and she would call me back. By the end of the day I had heard nothing and so called up by Julie Twist only to be told that Margaret was actually off that whole day and that no-one from maintenance was there now. I was told by the employee I spoke to (in a pretty rude and abrupt manner to be honest) that as our flat is let-only (it isn't) there was nothing I could do. Despite me explaining that Julie Twist had helped us out with maintenance issues for the last six months I was repeatedly told I was wrong and Julie Twist could not help. Eventually I was put through to someone who could help who said the hot water situation was a matter of urgency but we would probably have to wait until after the weekend for the hot water to be fixed. After five days with absolutely no hot water in our flat a plumber came to service the boiler and said he had a temporary solution - there would now be enough water for one lukewarm shower a day, however, there were two of us in the flat. The plumber said that because the boiler needs repairing we needed to keep the boost function on for the time being which led to our heating bills significantly increasing. What is more, when I went into Julie Twist to sign the extension of our lease I told Yvonne what was happening about the hot water and she simply said there was nothing she could do as its not her department and as Margaret is not in we would have to wait for "a quick email" which did not happen. As stated above, we waited 7 weeks for the hot water situation to eventually be sorted. I complained about all of the above to Julie Twist at the time but yet we still experienced poor customer service throughout the remainder of our tenancy. For example, in 2017 we tried to get our deposit back from Julie Twist. We moved out of the flat on 6th September. Since I did not hear ANYTHING from Julie Twist as to when we could expect the return of our despot I rang up Julie Twist to find out what was going on. On Thursday 14th September I was told my phone message would be flagged up as urgent. Since I was never contacted on 19th September (the following week) I rang up Julie Twist to find out what was going on and was told “Julie herself†would be contacting me first thing on September 20th about what was going on. However, this NEVER happened. Finally, on 21 September Jack got in touch (not Julie) to ask if we had had any contact (I must thank Jack as if it wasn't for him I doubt anyone would have got in touch). It wasn't until October 2nd that we were given the breakdown of the deductions that were being made to our deposit, it had taken a month for us to just be told what was going on with our deposit. The deposit wasn't returned to me until 10th October. Julie never got in touch.
All of the above are reasons why I would not recommend Julie Twist to anyone and why in my 12 years as a tenant they are the worst estate agent I have ever dealt with. If Julie Twist respond to my post with reasons why the above were not dealt with/ apologise then this is more than they have done in two and a half years and quite frankly I will be disgusted as the only reason they are doing it is because they are looking after their reputation. They do not care about you at all when you are paying tenants. We loved our flat and it was our home which is why we stayed, however, if you have any other option, I would not recommend Julie Twist to anyone.
1. We were without hot water in the flat for SEVEN WEEKS in 2015 whilst we waited for Julie Twist to simply send someone out to fix our boiler. When Julie Twist finally sent a plumber (after seven weeks) the plumber suggested as a temporary solution to put the boiler on boost until the problem was solved (at significant cost to us). Luckily our landlord offered us a month's free rent as a gesture of goodwill but Julie Twist offered us no goodwill gesture or apology at all.
2. Approximately £1000 of our rent which we paid to Julie Twist was not passed on to our landlord over a period of several months in 2017 and as a result our landlord said we had not paid on time. We had to investigate where the money was which was very stressful as we were concerned our money had gone missing. Once it came to light that Julie Twist had kept the money and not passed it on to the landlord, Julie Twist did not issue us an apology despite the stress this missing £1000 caused. I still do not understand to this day why the money was kept by Julie Twist.
3. When we first moved in we informed by Julie Twist there was a problem with the dishwasher. Someone from the maintenance team came to look at it after several weeks. It was not for two YEARS after several emails from us and subsequent call outs that it was discovered by the maintenance team we had a fatberg appx 10cm long which was blocking the pipe and causing the problem which was also blocking the kitchen sink. I insisted during this two years there was a sink blockage but this idea was never entertained. No apology or compensation was offered for the time we had taken to repeatedly contact Julie Twist or for the cost of multiple dishwasher cleaning materials we had purchased.
4. Other maintenance issued included waiting over seven weeks for our table to be fixed and waiting over two months for the mirror to be put up in the main bathroom (since it had not been put up when we moved in). Other delays included the door being put back on the fridge and delays to the removal of the shelves at the start of the tenancy.
5. We had to wait over a month to HEAR from Julie Twist about when we could expect to have our deposit returned after we moved out this September. During this time Julie Twist made NO attempt to get in touch with us about when our deposit would be returned, the only reason I found out when our deposit might be returned was because I spent many lunch breaks calling/ emailing Julie Twist myself. I suspect if I hadn't, Julie Twist would still have our deposit. Finally after multiple calls/ emails from myself I found out that £173 had been deducted from our deposit. Out of this £173, £54 was for cleaning we had already paid for through Julie Twist prior to moving out which was eventually deducted after I questioned it (of course this wasn't simple and had to be checked with various people and took days to sort). We were also charged for tasks e.g. cleaning out the fridge which I actually did myself (pictures were taken by Julie Twist before I had the opportunity to clean out the dirty fridge). I was very concerned therefore why we were being charged for so many hours of cleaning so I asked for a break-down of cleaning costs but none was ever given. In total we were charged for 6 hours cleaning (on top of curtain cleaning etc) which is ridiculous for a 2 bedroom flat given my bedroom and bathroom were both spotless when I moved out. I repeatedly asked for a breakdown of cleaning costs but I was simply told that the cleaner had been parked at the property for 6 hours and they were a trusted cleaner so that was that.
6. What was incredibly frustrating with all of these above situations (and others not mentioned) was how we rang up/emailed and were passed on to others/ ignored/ assured our calls would be returned etc etc and none of this happened. Given I am a teacher and cannot ring up until the end of school it made it very difficult (like anyone who works) to call up Julie Twist at all. Just to give you an example, on Wednesday 3 September 2015 I rang up Julie Twist and told Margaret at Julie Twist that the water in our shower was freezing. I had been away on holiday for three weeks and assumed that as I had spoken to Margaret at the start of August about the hot water situation it would have been fixed whilst I was away. However, the water had not been sorted. Margaret again reassured me it would be looked into when we spoke on 3 September. Because I had heard nothing back I rang up Julie Twist on Friday 5 September and asked to speak to Margaret. I was told she must be in a meeting as she wasn't picking up the phone and she would call me back. By the end of the day I had heard nothing and so called up by Julie Twist only to be told that Margaret was actually off that whole day and that no-one from maintenance was there now. I was told by the employee I spoke to (in a pretty rude and abrupt manner to be honest) that as our flat is let-only (it isn't) there was nothing I could do. Despite me explaining that Julie Twist had helped us out with maintenance issues for the last six months I was repeatedly told I was wrong and Julie Twist could not help. Eventually I was put through to someone who could help who said the hot water situation was a matter of urgency but we would probably have to wait until after the weekend for the hot water to be fixed. After five days with absolutely no hot water in our flat a plumber came to service the boiler and said he had a temporary solution - there would now be enough water for one lukewarm shower a day, however, there were two of us in the flat. The plumber said that because the boiler needs repairing we needed to keep the boost function on for the time being which led to our heating bills significantly increasing. What is more, when I went into Julie Twist to sign the extension of our lease I told Yvonne what was happening about the hot water and she simply said there was nothing she could do as its not her department and as Margaret is not in we would have to wait for "a quick email" which did not happen. As stated above, we waited 7 weeks for the hot water situation to eventually be sorted. I complained about all of the above to Julie Twist at the time but yet we still experienced poor customer service throughout the remainder of our tenancy. For example, in 2017 we tried to get our deposit back from Julie Twist. We moved out of the flat on 6th September. Since I did not hear ANYTHING from Julie Twist as to when we could expect the return of our despot I rang up Julie Twist to find out what was going on. On Thursday 14th September I was told my phone message would be flagged up as urgent. Since I was never contacted on 19th September (the following week) I rang up Julie Twist to find out what was going on and was told “Julie herself†would be contacting me first thing on September 20th about what was going on. However, this NEVER happened. Finally, on 21 September Jack got in touch (not Julie) to ask if we had had any contact (I must thank Jack as if it wasn't for him I doubt anyone would have got in touch). It wasn't until October 2nd that we were given the breakdown of the deductions that were being made to our deposit, it had taken a month for us to just be told what was going on with our deposit. The deposit wasn't returned to me until 10th October. Julie never got in touch.
All of the above are reasons why I would not recommend Julie Twist to anyone and why in my 12 years as a tenant they are the worst estate agent I have ever dealt with. If Julie Twist respond to my post with reasons why the above were not dealt with/ apologise then this is more than they have done in two and a half years and quite frankly I will be disgusted as the only reason they are doing it is because they are looking after their reputation. They do not care about you at all when you are paying tenants. We loved our flat and it was our home which is why we stayed, however, if you have any other option, I would not recommend Julie Twist to anyone.
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Opening Hours
Address
Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £85,000 | £524,225 |
| Lettings | 84% | 83% | £400 | £3,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 99 | 12 | 193 | 25 | 83 | 1 | 85 | 2 | 17 | 5 |
Areas covered
- M1
- M2
- M3
- M4
- M15
- M5
- M50
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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Feb 06,2024
Feb 06,2024
0
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Kelly has been amazing over the last 5 years provided high level of support and customer service. I can only speak highly of Julie Twist as a letting agency and I have received the same level of professionalism from Ellie Machon, Sales Consultant on the sales ...
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Jan 19,2024
Jan 19,2024
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I am a new tenant. I have dealt with Mollie and Yvonne.
I am very happy with the professional and nice attitude and help with moving into our new home.
Steps were done fast, with no delays.
Accurate time of moving in as previously agreed.
...
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Jan 12,2024
Jan 12,2024
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I found Julie Twist one of the most professional letting agency. They are proactive and set the expectation with their customers. though I am unable to find property with them yet but very impressed with their efforts....
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Oct 20,2023
Oct 20,2023
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Just rented out my flat with JT, what a great company! Everything was so efficent and everyone was so nice. Thankyou, Darren, Mollie and Yvonne! I'm really happy with the service I got and feel confident they will look after both me and my tenants....
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Oct 20, 2023
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Thanks you Paula for your kind words - It has been a pleasure working with you to find your new tenants. We are very happy you have joined us as one of our new landlords with a fabulous property ...
Sep 11,2023
Sep 11,2023
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Our experiences with Mollie, Ellie and Yvonne were consistently excellent. Very responsive, friendly, professional and commercially minded....
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Sep 12, 2023
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Thank you Haydn for your lovely comments ...
Aug 19,2023
Aug 19,2023
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I rented a property through JT two years ago and I couldn't be happier with the care and attention I've received from them, especially from Yvonne Cook, with my ongoing tenancy. From the very start, Yvonne's professionalism and dedication shone through. She made the entire ...
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Aug 17,2023
Aug 17,2023
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I'm thrilled to share my exceptional experience with Julie Twist, a standout property agency that made my rental home search an absolute pleasure. Their professionalism, expertise, and dedication shone through every step of the process.
From the start, Julie Twist exhibited a personalized and attentive ...
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Aug 18, 2023
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Thanks Jima for the lovely review & kind words - we are happy to help you with your property search to find your new home ...
Jul 03,2023
Jul 03,2023
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Just left a private rented tenancy. Thankyou to Property Manger Yvonne for regular, clear communication throughout that time. Very courteous assistance from Darren also when ending the tenancy....
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Jul 03, 2023
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Thanks Helen for the lovely review, much appreciated. Wishing you both all the best for the future & your your new home, Darren ...
Jun 15,2023
Jun 15,2023
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Yvonne and Mollie who were fantastic in answering our queries and guiding us through the entire process. They were especially patient when there were delays which made the experience less stressful than it could have been...
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May 31,2023
May 31,2023
1
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Hi Darren
A massive thank you for your professionalism and proactivity in renting my apartment
You are a credit to the team.
I could not ask for any more support.
Really appreciate everything, Juliet Twist – a fantastic agent
Thank you - Stuart...
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May 31, 2023
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Thank you Stuart for your kind words - always a pleasure to help you and work along side you ...
Apr 05,2023
Apr 05,2023
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The referencing process went smoothly, Kelly and Mollie have been very helpful and quick to answer my emails or any questions....
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Mar 13,2023
Mar 13,2023
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Since looking for a property, everyone we have spoken to at Julie Twist have been exceptionally helpful with very quick response times. Initially we spoke to Darren when looking for a property to rent, then frequent contact with Kelly after having our application approved. Finding ...
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Feb 13,2023
Feb 13,2023
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Worst lettings agents I have ever come across in my life. Dishonest and inefficient in the extreme.
I have been through the rental process recently at this agency and I am really shocked that they haven't been shut down by the lettings agency governing bodies.
...
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Feb 20, 2023
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You claim to be one of the "highest rated agents in the area" and yet you failed to perform an accurate and professional inventory.
The property which you delivered to me does not meet the professional cleaning standards which you judge tenants by when they check out. If I left the apartment in that condition, you would have deducted significant cleaning fees from my deposit. There was pet hair in all the upholstery of the living room and the flooring was very dirty with crumbs and pet hair. ...
Feb 09,2023
Feb 09,2023
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Yvonne and Ellie help me a lot when I had a difficult time in the last two weeks. Keeping me updated about the market. Finally, I found a place suitable for me within my budget....
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Feb 09, 2023
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Thank you for lovely comment Anthony, I am glad we managed to find you suitable home and you are happy ...
Dec 23,2022
Dec 23,2022
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Darren has been incredibly helpful throughout our experience with Julie twist. Prompt, friendly and knowledgeable. Couldn’t ask for more! Thanks...
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Dec 23, 2022
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Thanks Alex & George for your kind words, it was a pleasure to help you find you new home, hope you will be happy there when you move in ...
Nov 25,2022
Nov 25,2022
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Our experience with Julie Twist is superb from start to end. Darren and Yvonne are very professional, kind, and helpful since the beginning....
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Nov 25, 2022
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Thanks Hnin for your kind words. It was great to help you find your new home & I hope all is well & you have settled in ok ...
Nov 16,2022
Nov 16,2022
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My experience has been quite positive. From the beginning they were very kind and diligent in everything I asked of them. It's a pity I have not been able to continue with its services. I highly recommend them....
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Sep 28,2022
Sep 28,2022
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I had an excellent experience with Julie Twist team. They are friendly and supportive . I feel particularly thankful for Darren who was professional and respectful. Above all he patiently guided and helped me to complete the Lettings process. I will highly recommend JT to my ...
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Sep 28, 2022
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Thank you Wai for your lovely comment & its been a pleasure to help you through this process. Hope you enjoy living in your new home. ...
Aug 18,2022
Aug 18,2022
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I had an issue with my tenant (needless to say we all have the occasional one!)and asked Julie Twist -Kelly Davenport to assist.
She not only listened but helped to draft a letter
I find the staff very helpful and Kelly was very professional
...
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Jul 17,2022
Jul 17,2022
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AVOID AT ALL COSTS! I recently had an offer accepted for a property listed with Julie Twist Properties. The entire process was slow due to issues pertaining to the property's lease agreement and maintenance work which was scheduled to take place although all information was ...
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Jul 29, 2022
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Hi James,
We’re very disappointed to have received this review and thought it was important to provide a detailed response giving further clarification on what happened.
Yes, you are correct in regard to delays from the sellers’ solicitors, they were very slow in providing replies to your solicitor’s enquiries raised which was a frustration that we all shared at the time but we did consistently chase them on this and you were updated every step of the way,
The main problem that ...
Jul 06,2022
Jul 06,2022
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I find that there is significant, general lack of responsiveness - amongst many estate agents - to prospective buyers, which is odd given that we're all potential sellers. Fortunately, this hasn't been the case with Julie Twist, every time I call, someone answers the phone ...
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Jul 05,2022
Jul 05,2022
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Eleanor is always reliable, contactable and super prompt service within the property management department. Best property manager we've worked with!...
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Jul 05, 2022
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Hi Alex, thanks for your wonderful review! We always strive to provide the best service we can so I'm thrilled to hear you're happy with us! ...
May 13,2022
May 13,2022
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Very impressed with Sian. Excellent customer service and a friendly member of staff. Julie Twist are very efficient
All the best
Michelle...
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May 03,2022
May 03,2022
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Genuinely great service. From the initial contact with Sarah we knew we were in the best possible hands for the sale. We sold on the 2nd viewing and then were transferred to Paul who was amazing. Nothing was too much trouble, he helped when needed ...
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May 01,2022
May 01,2022
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As a first time buyer, I had an excellent experience with Julie Twist properties. Unfortunately the property I was buying was awaiting an EWS1 form and therefore there were significant delays in the buying process. Despite this, the team at Julie Twist were very open ...
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Apr 29,2022
Apr 29,2022
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Paul handled the sale brilliantly. Great communication. Would definitely use again. Also used for renting - good service especially Margaret on maintenance...
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Apr 29, 2022
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Thank you Phil for your comments was great working with you over the years ...
Apr 29,2022
Apr 29,2022
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Paul and the team were incredibly supportive throughout my sale which was externally long winded and stressful. Couldn't recommend Julie Twist highly enough....
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Apr 29,2022
Apr 29,2022
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From start to finish, the Julie Twist team were exceptional. Friendly, responsive. They made every step of the purchasing process easy and were a joy to deal with....
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Feb 28,2022
Feb 28,2022
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It feels particularly important to give feedback for Liam, property inspector. It is the first time I've had an inspection in 6 years where I have really been asked about my needs as a tenant. Liam was thorough, professional and above all respectful and kind in ...
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Feb 16,2022
Feb 16,2022
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Both Darren and Yvonne were great from start to move in. I have used Julia Twist to rent before and have seen a massive improvement to their processes and systems they use. Highly recommend and rate them....
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Feb 17, 2022
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Thank you Martin for your feedback, really appreciate you taking time out to do this. Hope all is going ok in your new apartment. ...
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Tenant Fees
HOLDING DEPOSIT (PER TENANCY)One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)
SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.
SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.
UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.
LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).
CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.
EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.
CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items) Last updated at 08/06/2019, 4:53 PM by Julie Twist
Complaints Procedure
Julie Twist Properties
Complaints Handling Procedures
1. Any complaints to be dealt with under this procedure should be in writing.
2. The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
3. Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
4. You complaint will then be fully investigated and a detailed written response will be made.
5. If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
6. In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter. The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX. Tel: 01722 333306 Fax: 01722 332296.
Last updated at 2:18 PM 22/12/2021 by allAgents
Complaints Handling Procedures
1. Any complaints to be dealt with under this procedure should be in writing.
2. The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
3. Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
4. You complaint will then be fully investigated and a detailed written response will be made.
5. If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
6. In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter. The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX. Tel: 01722 333306 Fax: 01722 332296.
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