As a tenant I have had nothing but issues with IMS lettings, their fees are extortionate for service which is non-existant!
We have also had issues with the staff lying to the landlord, only to have to tell him the truth once my notice was threatened. Poor management from a company I cannot wait to get away from, as soon as I have managed to save a deposit, as looking at other peoples experience I may have rather a wait until mine is returned!
What agent could do to change your mind?
Absolutely nothing, their service is atrocious, wouldn\'t touch with a bargepole.