Jun 24,2012
Jun 24,2012
22 people found
this helpful
For those who are brave enough to deal with them as a lanlord or all i can advice you is know what you are doing when dealing with them i.e. contract deposit ect.
I am a landlord that gave my property to them to rent out this was the first time i rented my house to anyone so i chose victorstone. I can honestly say from the beginning till the end of the tennency everything was fine the house came back to me in a nice state just one door broken but i was happy. But i wasnt payed the last months rent so i payed them a visit and i was told the last months rent will be given back to the tenent as the deposit. As i was new to renting my property out i wasnt 100% sure off how all this worked so i left victorstone assuming the money will be returned to the tennent. Only to find after a few weeks that my ex tennent calling me saying she didnt recive her deposit so again i went to victorstone and i was told their gonna sort everything out i told the tennent it will be sorted out by the agent so. The tennent never contacted me so i was under the impression that its all sorted. Only to find after one year that i have been serverd with court paper i contacted my solicitor he contacted victorstone and was told the company has closed down. Since it was over one year from the tennency i ended up loseing most of the paper work from the tenancy agreement and was instructed solicitor not to let it go to court and try to settel it out of court wich i did lucky for me i was able to pay it back in installments but i could imagine the headach the tennent went threw i was very dissapointed on how much all this cost me and all the headach. Like i said i would strongly advice anyone not to use them but if u do decide to deal with them then make sure u understand how this process off renting works
What agent could do to change your mind?
Payed back the deposit to the tennent
Attached Files
Was this helpful? Yes
By: Angry landlord
Jan 24, 2014
Firstly i didn't leave my details on here for you to check if im on your record or not secondly when I came to you back then and explained my situation i was told its all sorted (which was a lie) now I'm telling everyone about my experience with victorstone and u want me to contact you to sort it out all i can say is damage is done i have manage to get a few of my friend and family not to do business with you and i intend to tell as many people as i can. I am also trying to get in contact the tenant involved so they can write a review about there experience with victorstone
BTW you had the nerves to call me awhile ago to see if i want to give my property with victorstone again i told the person what you did to me and all i got was a sorry which meant nothing to me as I'm still out of the money i payed if victorstone was that concerned you had the opportunity to sort this out when you phoned me but you didnt all i got was a sorry and now I'm writhing reviews you want me to contact you to speak about what happened. I'm sure if you still have my number to call me im somewere in you're records either u aint looking hard enough or u didnt bother looking at all
To grace tully im happy to hear you had a good experience with victorstone i hope they dont do what they did to me to you because i lost out on hard earned money
By: Victorstone
Jan 21, 2014
I am very sorry to hear that you’ve been unhappy with our service. Although you do not appear to be on our records , we’d very much appreciate the opportunity to discuss this matter with you in an attempt to rectify the situation. Please would you be so kind as to contact us on info@victorstone.co.uk when its convenient for you to do so. Many thanks and I look forward to hearing from you
By: GraceTully
Feb 22, 2013
I so do not work for this agent but I totally disagree with me. The staff worker I had was really patient and friendly and whatever she said was true. I am a landlord and I did the money my tenant has promised me.

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Victorstone Property Consultants

53 Hanbury Street Shoreditch, London
Greater London
E1 5JP

020 7426 5411

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