67% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
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Oct 13,2017
Oct 13,2017
0
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We used your move as the previous letting agent TG Baynes joined with Your Move mid tenancy . Whether TG Baynes or Your Move we had nothing but problem after problem .
Pretty much from moving in we had faults in the property . Even though it was a new build it had been obviously built by cowboys and even after being in 3 years things were still outstanding. They only finally fixed them once we were moving Out to ensure a new tenant would move in . As previous reviewers on here have said we too got monthly letters from the accounts dept saying our rent was overdue even though we had asked to change the DD mandate date 2 years previously so each month we would receive a letter asking for late payment and every month for 2 years they said they would change and never did . The owner of the property was just as useless as the agents and neither of the 2 could organise the proverbial in a brewery . On writing this review we moved out 101 days ago and we still have not received our deposit back !!!! On leaving the property we were told we MUST have the carpets professionally cleaned which we did at a cost of £60 . A receipt was to be handed in proving the clean . Not once has this been asked for . The landlord is “ keeping “ £746 of the deposit ( £1246 full amount ) due to painting of 2 doors that they say are discoloured . Even though after each 6 month check was not mentioned and surely this is natural wear and tear . They wanted to keep the full amount as we apparently owe them £500 for a water bill that wasn't paid !! Even though this was due to a leak in the property which they have had repaired . I must also say that you have your deposit protected by a third party to ensure the landlords can not basically steal your money but they are just as crooked as the landlords . This office is an absolute shambles . The women who work here Karen and Terri who both transferred from the previous TG Baynes to Your Move are hopeless . Don't expect help , replies to emails or phone calls returned as this just wont happen . They should be called We won't move not your move as they do jack to earn the salaries they do do not deserve . As letting agents they are abysmal . Save your money and deposit and go somewhere else . Sadly from experience all agents and landlords are legitimate theives they just don't walk around with a swag bag over their shoulder .
Pretty much from moving in we had faults in the property . Even though it was a new build it had been obviously built by cowboys and even after being in 3 years things were still outstanding. They only finally fixed them once we were moving Out to ensure a new tenant would move in . As previous reviewers on here have said we too got monthly letters from the accounts dept saying our rent was overdue even though we had asked to change the DD mandate date 2 years previously so each month we would receive a letter asking for late payment and every month for 2 years they said they would change and never did . The owner of the property was just as useless as the agents and neither of the 2 could organise the proverbial in a brewery . On writing this review we moved out 101 days ago and we still have not received our deposit back !!!! On leaving the property we were told we MUST have the carpets professionally cleaned which we did at a cost of £60 . A receipt was to be handed in proving the clean . Not once has this been asked for . The landlord is “ keeping “ £746 of the deposit ( £1246 full amount ) due to painting of 2 doors that they say are discoloured . Even though after each 6 month check was not mentioned and surely this is natural wear and tear . They wanted to keep the full amount as we apparently owe them £500 for a water bill that wasn't paid !! Even though this was due to a leak in the property which they have had repaired . I must also say that you have your deposit protected by a third party to ensure the landlords can not basically steal your money but they are just as crooked as the landlords . This office is an absolute shambles . The women who work here Karen and Terri who both transferred from the previous TG Baynes to Your Move are hopeless . Don't expect help , replies to emails or phone calls returned as this just wont happen . They should be called We won't move not your move as they do jack to earn the salaries they do do not deserve . As letting agents they are abysmal . Save your money and deposit and go somewhere else . Sadly from experience all agents and landlords are legitimate theives they just don't walk around with a swag bag over their shoulder .
Comment on agent fees
Fees are obscene from all agents , sadly the only people getting screwed are the tenants .
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Latest Reviews
31st Aug 2021
reviewed by 'Terry'
24th Jul 2019
reviewed by 'Oyinlola'
8th Jun 2018
reviewed by 'J'
8th Feb 2018
reviewed by 'Cperrie'
13th Oct 2017
reviewed by 'Hands'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £400,000 | £400,000 |
| Lettings | 100% | 50% | £975 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- Greenhithe, Bean
- South Darenthm Horton Kirby, Stone, Swanscombe
- Wilmington, Sutton at Hone
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aug 31,2021
Aug 31,2021
0
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I have this week let a property within 10 days of advertising it and special thanks goes to Ella Marriner who provided me with a very professional honest service which l very much appreciated. I have used Your Move for many years and have always been ...
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Dec 11,2020
Dec 11,2020
0
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Great service and prompt, got tenant straight away, if wasn't lockdown. Big thanks from Dartford letting team especially Ella, Ula and Louis....
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Jul 24,2019
Jul 24,2019
1
people found
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If it were possible to give a 0 star, I would.
Dealt with a lady from this company misrepresented everything to me
I was told that the landlord fully manages the property, that the house will be deep cleaned and he would have a copy of ...
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Jun 08,2018
Jun 08,2018
2
people found
this helpful
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Have been looking for a place to move for a few weeks now. Out of 10+ Agencies I have dealt with this has been by far the worst.
Arranged a viewing with the office for an apartment. On the day of the viewing we got there 15 ...
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Feb 08,2018
Feb 08,2018
0
people found
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Your-move Dartford really offer awful management service.
Too long a list to include in this review.
Positive points are;
Collecting payments from me they never miss and I have had no problems with tenant payments.
Great location in central Dartford so I have never had ...
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Comment on agent fees
15% of rental value, so high compared with other agents.
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Oct 13,2017
Oct 13,2017
0
people found
this helpful
this helpful
We used your move as the previous letting agent TG Baynes joined with Your Move mid tenancy . Whether TG Baynes or Your Move we had nothing but problem after problem .
Pretty much from moving in we had faults in the property . Even though it was ...
read full review
read full review
Comment on agent fees
Fees are obscene from all agents , sadly the only people getting screwed are the tenants .
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Ula
suzanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 2:40 PM 15/12/2015 by allAgents
