Tom and James from Regents, Staines kept me informed of progress throughout the whole purchase process. When I had a slight problem with my mortgage offer they ensured that everyone knew what had happened and that everything was done to assist me in resolving the issue. Paperwork was handled swiftly and they communicated with the solicitors to keep them abreast of progress. No matter who answered the phone in the office they were always friendly and polite, took messages for my sales negotiators if they were not there and Tom and James always returned my calls promptly. They were a very professional and friendly team to work with and I have no hesitation in recommending them.