Jun 22,2012
Minithumbdown
Lisa Childs
By:
Jun 22,2012
4 people found
this helpful
This was the worst letting I have ever experienced starting with incompetence and poor service at the beginning to exploitation at the end. I moved into this house described as an executive let with my family In September 2011. There were multilpe faults including garage doors which would not open, a window you couldn\'t secure, dirty dishwasher, washing machine, faulty alarm and no shelf in the Firdge door. It took over 3 months and multiple phone calls to fix these faults and some including the alarm and 1 garage door were never fixed. We moved out after 9 months and this was where the real sting happened. We had the final visit where Lisa informed us the house was fine and then a c week or so later we get a bill for over £2000 - almost exactly the total deposit. For a house which was described as fine they wanted £500 for cleaning and nearly £400 for picking some weeds from the path. This was exploitation of the worst kind. IF YOU ARE LOOKING TO RENT DO NOT USE THEM. YOU WILL BE RIPPED OFF. They are also the most incompetent lazy letting agency I have come across. DON\'T USE THEM.
What agent could do to change your mind?
Be competent and not exploit the tenant!!! Also be honest.
Attached Files
Was this helpful? Yes
By: Ward & Partners
Jul 06, 2012
For the record and due to many inconsistencies with the facts of the case we feel it appropriate to comment in response to this blog. The tenant failed to return the property in an acceptable condition, irrespective of our comments, the landlord has the final say due to this being a company let, falling outside of the protection of the various housing acts and tenancy deposit protection regulations. As such the tenants deposit was held as “agent for the landlord”. Ward and Partners endeavoured to reach an amicable agreement between both parties, and at all times advised the tenant of implications of the company tenancy status. The tenant had removed integral fire door closers, a very costly issue to remedy, and furniture had also been dismantled and stored in the garage. These issues were the landlord’s main concern, not the cleaning and gardening that was also required. The full deposit amount requested by the landlords was approximately £1600.00 and not the £2000.00 stated. At all times we acted on our clients lawful instructions with regards to carrying out any maintenance issues raised by the tenant, we were constantly frustrated with access restrictions placed upon us by the tenant which prevented our contractors dealing with the issues in a timely fashion. It is always a great shame when tenancies fail to end in a satisfactory manor, although in this instance we went above and beyond our contractual requirements to try and resolve the resulting issues.
By: Another Landlord
Jun 29, 2012
SOUNDS LIKE A LOAD OF RUBBISH, EVERYONE KNOWS THAT IF YOU HAVE DONE WRONG THEN YOUR DEPOSIT IS KEPT! NO AGENT WOULD KEEP A DEPOSIT IF THEY HAD NO GROUNDS!

You sound like the tenant from hell and I think this is very biased! Good Night!

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Ward & Partners

60 Queen Street Ramsgate
Kent
CT11 9EE

01843 580314

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