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Oct 12,2017
Oct 12,2017
2
people found
this helpful
this helpful
We grew increasingly concerned about our rental agreement on 21 Greyhound Road. When we originally inquired about the property, it wasn't until we viewed that we were informed there were still fundamental building works being done. Given reassurance that all work would be completed and the property would be ready by 7th October; we contractually agreed to move in to the property on 7th, and were informed by Boah Miah that we could move our belongings in on the 6th (given we all had busy weekends planned). Two of us took a day's holiday from work so that we can move.
When we arrived for a second viewing at 11am on Saturday 30th Sep, we were astonished to see that the property was far from completion. From the outside; the scaffolding was still set up on the house, blocking out most natural light to the windows. There was also a disturbing amount of bin bags at the front of the house which we can only assume had been there for weeks. None of this has been mentioned in the contract or prior conversations. Nikita was not familiar with the floorplan and did not fill us with any confidence. She was unaware until the end of the viewing that the downstairs bathroom was to be converted to a bedroom, an understandable mistake given there was currently still a toilet located in this room. The house had a worrying amount of electrical wiring in all rooms and looked no better than when we had viewed it nearly a month ago. Nikita also swiftly mentioned (for the first time in this whole process) that building works would still be going on in the downstairs flat for a week after we would move in upstairs. This had not been communicated before and given the latency in completion to the upstairs, we found it hard to imagine these works would be completed in a week. Again, none of this was mentioned in the contract or prior conversations.
Only once we expressed our concerns were we then offered a “contingency planâ€Â. Supposedly the landlord has another and was happy to give this to us for “as long as we need itâ€Â. Given that this has not been mentioned until 6 days before we were meant to move in, we were not convinced. We never previously agreed to any other property than 21 Greyhound Road in the contract, nor did we agree to move into the house if it was not finished. We found it appalling that Asthon Matthews would expect us to pay twice to move given 6 days' notice, due to building works that should have been completed in the first place.
We were hounded constantly to pay deposits and rent upfront; despite the house not being ready. We cannot understand how AM feel comfortable applying pressure on us when they knew the property was unfinished.
We decided to pull out of the contract and will no longer be using Asthon Matthews, I would urge any reader/potential customer to do the same. As it turns out, the “contingency plan†they mentioned was a 3 bed house! Despite all of the above, they decided to take half of our admin fee and we lost £225. This is nothing compared to the costs we also had to pay to temporarily re-house and source alternative accommodation all due to false promises their side.
Avoid.
When we arrived for a second viewing at 11am on Saturday 30th Sep, we were astonished to see that the property was far from completion. From the outside; the scaffolding was still set up on the house, blocking out most natural light to the windows. There was also a disturbing amount of bin bags at the front of the house which we can only assume had been there for weeks. None of this has been mentioned in the contract or prior conversations. Nikita was not familiar with the floorplan and did not fill us with any confidence. She was unaware until the end of the viewing that the downstairs bathroom was to be converted to a bedroom, an understandable mistake given there was currently still a toilet located in this room. The house had a worrying amount of electrical wiring in all rooms and looked no better than when we had viewed it nearly a month ago. Nikita also swiftly mentioned (for the first time in this whole process) that building works would still be going on in the downstairs flat for a week after we would move in upstairs. This had not been communicated before and given the latency in completion to the upstairs, we found it hard to imagine these works would be completed in a week. Again, none of this was mentioned in the contract or prior conversations.
Only once we expressed our concerns were we then offered a “contingency planâ€Â. Supposedly the landlord has another and was happy to give this to us for “as long as we need itâ€Â. Given that this has not been mentioned until 6 days before we were meant to move in, we were not convinced. We never previously agreed to any other property than 21 Greyhound Road in the contract, nor did we agree to move into the house if it was not finished. We found it appalling that Asthon Matthews would expect us to pay twice to move given 6 days' notice, due to building works that should have been completed in the first place.
We were hounded constantly to pay deposits and rent upfront; despite the house not being ready. We cannot understand how AM feel comfortable applying pressure on us when they knew the property was unfinished.
We decided to pull out of the contract and will no longer be using Asthon Matthews, I would urge any reader/potential customer to do the same. As it turns out, the “contingency plan†they mentioned was a 3 bed house! Despite all of the above, they decided to take half of our admin fee and we lost £225. This is nothing compared to the costs we also had to pay to temporarily re-house and source alternative accommodation all due to false promises their side.
Avoid.
Comment on agent fees
Bad.
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Opening Hours
Address
Ashton Matthews Ltd
199 North End Road
London
Greater London
W14 9NL
0207 385 2383
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 33% | £900 | £3,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
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Feb 02,2019
Feb 02,2019
0
people found
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Madox kept my tenant s deposit (and my due rent) in their account instead of placing it under protected scheme...
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Comment on agent fees
Bad for the poor services provided, breach of law, contract and trust
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Aug 13,2018
Aug 13,2018
2
people found
this helpful
this helpful
This company has changed its name to Madox Estates . I do not know if this has anything to do with the universally poor one star ratings that they have received under this name . I have also had a very poor level of service under this ...
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Comment on agent fees
I will let you know once I have received all ( or even a half ) of the rental due from them .
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Oct 12,2017
Oct 12,2017
2
people found
this helpful
this helpful
We grew increasingly concerned about our rental agreement on 21 Greyhound Road. When we originally inquired about the property, it wasn't until we viewed that we were informed there were still fundamental building works being done. Given reassurance that all work would be completed and the ...
read full review
read full review
Comment on agent fees
Bad.
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Sep 26,2017
Sep 26,2017
1
people found
this helpful
this helpful
Please avoid Ashton Matthews.
They wasted my time and they will waste your time.
Absolutely unprofessional, they cannot communicate properly, they are disorganised, they do not have a clue! If what they want is to have no customer and keep the properties empty, they are ...
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Sep 08,2017
Sep 08,2017
2
people found
this helpful
this helpful
Me and my partner moved to the property in April 2017. We were chased by the company for the final decision regularly as our impression on a flat at the beginning was ok. What it turned out, that there are works going below our flat. We ...
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Comment on agent fees
Agent fees manageable for a pocket
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May 08,2015
May 08,2015
10
people found
this helpful
this helpful
Probably the worst management company in existence. Their inability to operate in a professional manner is incredulous. Almost all their employees are eastern european and, therefore, incompetent in speaking proper & polite english. They will lie to you about emails they have 'sent' to you requesting ...
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Sep 12, 2018
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Mr Bach Miah himself told me that they have changed their name from Ashton Matthews to Madox Estates due to financial problems . Whatever they might have done legally , this is still the same person in charge of both compaies ! ...
Jun 01,2014
Jun 01,2014
6
people found
this helpful
this helpful
Avoid!
They turned up late to hand keyes to us and then the flat was not ready to move in! Lots if promises about repairs but nothing gets done unless you chase several times. Got stood up by there hanymen on more than one occasion ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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