0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Oct 11,2017
Oct 11,2017
2
people found
this helpful
this helpful
First of all I have to say - make sure you take photos of EVERYTHING in your property when renting from this agent. Take photos at the start of the tenancy, and also at the end when you checkout. Document everything you can find - as they will without a doubt try and rip you off.
We moved out of a rented property after a long and comfortable tenancy, during which they were very helpful and got matters in the flat resolved promptly and often at no cost to us. In this regard they were fantastic - the issues arose however when we tried to checkout. We were told they would be deducting approximately £500 from our deposit to, essentially, re-do the flat to a higher standard than that which it was given to us in.
When we moved in the flat was dirty, had spotted carpets, dusty surfaces - all of which was commented on. There were holes in the walls, miscellaneous screws poked through the paint, chips and dirt all over the walls and door frames. Put simply - it was nowhere near pristine. They then attempted to charge us for these faults when we moved out, we politely pointed them to the amended inventory where these things were commented on, and then they ran us around in circles for days insisting that that specific copy of the inventory didn't exist. Eventually they found the document and then didn't have a leg to stand on, so the deposit deductions fell through once we threatened to take them to the official dispute service. We even offered them a gesture of goodwill, of almost half the proposed deductions, which they markedly refused. In the end they walked away with no immoral deductions and we kept our deposit. Win win.
On top of all that, halfway through this dispute process several of them left the office! This dragged out the entire process even further and made resolving matters worse.
If you spot ANYTHING wrong with the flat at all, send them an email or document it on your inventory and make sure they see it. You need to ensure that you cover all aspects of the property as, rest assured, they will try and shunt the cost of tidying up the place onto you - so you have to give them no wriggle room whatsoever.
MAKE SURE YOU DISPUTE. If they want to take something from your deposit, absolutely dispute the amount. Ask them for their photo evidence, show them yours, prove to them that their deductions are unwarranted. If they still don't budge and insist on deducting from your deposit, take them to your Deposit Protection Service's dispute service - and they'll either back off or lose a case against you. Either way you get to keep your money and they can't rip you off.
On a side note; checkout fees are extortionate so watch out in that regard also.
Happy renting all!
We moved out of a rented property after a long and comfortable tenancy, during which they were very helpful and got matters in the flat resolved promptly and often at no cost to us. In this regard they were fantastic - the issues arose however when we tried to checkout. We were told they would be deducting approximately £500 from our deposit to, essentially, re-do the flat to a higher standard than that which it was given to us in.
When we moved in the flat was dirty, had spotted carpets, dusty surfaces - all of which was commented on. There were holes in the walls, miscellaneous screws poked through the paint, chips and dirt all over the walls and door frames. Put simply - it was nowhere near pristine. They then attempted to charge us for these faults when we moved out, we politely pointed them to the amended inventory where these things were commented on, and then they ran us around in circles for days insisting that that specific copy of the inventory didn't exist. Eventually they found the document and then didn't have a leg to stand on, so the deposit deductions fell through once we threatened to take them to the official dispute service. We even offered them a gesture of goodwill, of almost half the proposed deductions, which they markedly refused. In the end they walked away with no immoral deductions and we kept our deposit. Win win.
On top of all that, halfway through this dispute process several of them left the office! This dragged out the entire process even further and made resolving matters worse.
If you spot ANYTHING wrong with the flat at all, send them an email or document it on your inventory and make sure they see it. You need to ensure that you cover all aspects of the property as, rest assured, they will try and shunt the cost of tidying up the place onto you - so you have to give them no wriggle room whatsoever.
MAKE SURE YOU DISPUTE. If they want to take something from your deposit, absolutely dispute the amount. Ask them for their photo evidence, show them yours, prove to them that their deductions are unwarranted. If they still don't budge and insist on deducting from your deposit, take them to your Deposit Protection Service's dispute service - and they'll either back off or lose a case against you. Either way you get to keep your money and they can't rip you off.
On a side note; checkout fees are extortionate so watch out in that regard also.
Happy renting all!
Comment on agent fees
Bad. Far too high for the work they did.
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Latest Reviews
11th Oct 2017
reviewed by 'Kyran'
15th Feb 2017
reviewed by 'Sam'
Opening Hours
Address
House & Son
348 Wimborne Road
Winton,Bournemouth
Dorset
BH9 2HH
01202 244844
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £670 | £670 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Oct 11,2017
Oct 11,2017
2
people found
this helpful
this helpful
First of all I have to say - make sure you take photos of EVERYTHING in your property when renting from this agent. Take photos at the start of the tenancy, and also at the end when you checkout. Document everything you can find - ...
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read full review
Comment on agent fees
Bad. Far too high for the work they did.
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Oct 12, 2017
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(1)
Dear Kyran,
Thank you for your review.
I have looked through and reviewed your case and I have to say that most of your comments are completely incorrect and one sided.
We follow strict guidelines that are set out by the TDS and we have followed this process throughout your deposit return.
Your deposit was returned in full, minus your check out fee, which you signed and agreed to when you took the property. The reasons you stated for us returning the full deposit are incorrect and ...
Feb 15,2017
Feb 15,2017
4
people found
this helpful
this helpful
Worst estate agent ever, they are liers and love to rip students off. Stay away (specially students).
They promised the house would get repaired before we moved in but it wasn't, repairing is one thing they didn't even clean up for us to move in.
...
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read full review
Comment on agent fees
Bad ,due to the service that had been offered had not been served.
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Feb 15, 2017
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(1)
Please can you advise further and detail your complaint to me, as I am very surprised by this email, as we are held in high regard within the Bournemouth area? Which road was the property in? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you for your review.
I have looked through and reviewed your case and I have to say that most of your comments are completely incorrect and one sided.
We follow strict guidelines that are set out by the TDS and we have followed this process throughout your deposit return.
Your deposit was returned in full, minus your check out fee, which you signed and agreed to when you took the property. The reasons you stated for us returning the full deposit are incorrect and if you wish to contact me on 01202 242000 I would be more than happy to explain these reasons in full.
I have to say that this is very disappointing considering we returned the your full deposit, despite the fact there were various areas that had been overlooked by when you moved out and this is evident by the fact you offered to pay us £200.00. If there wasn't anything to be addressed then why did you offer to pay us £200.00 when you moved out?
As I say, we are more than happy to discuss this with you in more detail if you call the office.
Thanks