“An awfully poor agency that does not bother about you ......”
1 Star Review
Oct 10,2017
By:
'Portico'
Oct 10,2017
Branch: London, 1 Theberton Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N1
Branch: London, 1 Theberton Street
Lettings (as a Tenant)
Postcode: N1
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An awfully poor agency that does not bother about you once they've collected the initial payments. We moved into a flat that was not professionally cleaned and some areas were left terribly unhygienic (food still in the microwave for example). When we told our property manager about it, she was rude and challenged us saying that they will not do anything until the checkout report is produced, which meant we had to bear the cost for a clean to our flat whilst waiting a week for the report. The report clearly now states that the house has NOT been professionally cleaned. Its been about a month since we moved in and they still have not made an attempt to resolve the issue of the cleanliness despite several requests. The property manager also decided to give authority to the handyman to use their spare keys to enter our flat without checking with us that its okay for them to do so, we had to find our on the day that he was coming only after calling them and when we denied the handyman to access our flat without us being there she insisted that the handymen can be trusted. My advice for anyone renting with Portico would be to be extremely cautious. Portico definitely does not justify their exorbitant agency fees
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