“This is a warning - if you are about to ......”
1 Star Review
Oct 11,2017
By:
'Disgusted'
Oct 11,2017
Branch: London, 14 Tiller Road
Services: Lettings (as a Tenant)
Rent PCM: £1365
Would you recommend?: No
Postcode: E14
Branch: London, 14 Tiller Road
Lettings (as a Tenant)
Rent PCM: £1365
Postcode: E14
7
people found
this helpful
This is a warning - if you are about to sign with these agents, I suggest you STOP RIGHT NOW. They are the most deceitful, cunning, lazy, irresponsible and unscrupulous set of people I have ever come across. They consistently and repeatedly make empty promises and never actually do any work. For example when I moved in, I was promised some things would be fixed but not one of my requests ever materialised even up to the day I moved out. I have also had multiple appliances fail but all requests to fix them fell on deaf ears. These guys are extremely responsive when the occasion suits them but all other times they will simply ignore you or worse, blame you. Their maintenance crew are probably fictional, and they will even threaten you when you try and fix a problem that they ignored for weeks if not months. They attempted to extort money from me by making false claims and attempting to make ridiculous deductions from my deposit. Thankfully my deposit was protected by a deposit protection scheme who saw reason and returned me my entire deposit when I went into dispute resolution - so make sure your deposit is protected!! When I was moving out and the agents were doing viewings, I caught one of them bringing one of their friends and a total stranger into the apartment and trespassing - just goes to show the abysmal level of professionalism you can expect. If you're already in a contract with these guys, I am sorry to hear of it and my only advice is to DOCUMENT EVERYTHING. Take photos, save emails, record phone calls. These guys like calling you a lot so that they do not leave a paper trail. Send emails about everything and ensure they either reply you via email or you record all their phone calls. Many other reviewers have had the same terrible experience with this agency - You have been warned!!!
Comment on agent fees
Awful. They do nothing at all and yet demand hundreds of pounds in fees.
7
people found
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